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admin mailback does not work get forwarded off our server 6 meses 2 semanas antes #270869

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We have recently implemented Google Workplace, removing our mailboxes and forwarders from our server to Workplace. This has worked fine except when a form sends a mailback to an address of - for instance web@ottawaoc.ca. If the mailback is directed to a personal email, it works fine. If an email is sent from a personal email to web@ottawaoc.ca, it also works fine. It is only when the form sends a mailback to an address that has the website name in it as @ottawaoc.ca. This has also been the case for membership@ottawaoc.ca. I don't really understand why this should be the exception but hope you might.

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admin mailback does not work get forwarded off our server 6 meses 2 semanas antes #270879

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Hi,

which address are you using in System->Global configuration->Server->Mail settings?

Regards,
Tihana

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admin mailback does not work get forwarded off our server 6 meses 2 semanas antes #271068

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Here is our setting


I wondered if it might be a delay factor so have waited a couple of days for pointers to be updated once I deleted the mailboxes. Still the same problem so if you have any idea what else might cause this, much appreciated. I will keep checking and let you know if I see them come through. I would have thought any delay period would have ended by now.
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admin mailback does not work get forwarded off our server 6 meses 2 semanas antes #271076

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Hi,

please try with SMTP mailer, set everything for smtp, and then click on Send test mail button.

If everything is ok, then you will receive test mail

Antoher customer had the same problem, and this solved it

Waiting for your feedback

Regards,
Tihana

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admin mailback does not work get forwarded off our server 6 meses 1 semana antes #271163

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Thanks Tihana
We found that it was only emails that came from our server that did not get forwarded. I contacted our host company and they have fixed it - not sure how but all works now. Sorry to have caused you time unnecessarily.

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admin mailback does not work get forwarded off our server 6 meses 1 semana antes #271171

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Hi,

np :)

I am glad this solved it :)

If you need anything else, feel free to ask

Regards,
Tihana

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