TEMA:

FREE FORUMS:

• Community Forum - user to user
• Answers from the Staff as time allows

SUBSCRIBER(Club) FORUMS:

• Customer Forum - Answers from the staff
• Priorized answers from our staff

If you are a customer please make sure that you use the subscriber forum to get answers according to our terms here:

Subscription Plan Terms and Conditions

If you have a pre-sales question please use the pre-sales box (bottom right on each page of crosstec.org).

Support requests left in the pre-sales box or other crosstec email adresses won't be answered !

Reaction time for customers is usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. If communicating with our support, make sure your email address given to support is correct and check your spam folders if answers seem overdue.

Support languages:

• English
• German

included in support:

• Installation help
• General usage help

NOT included in support:

• Custom programming
• Consulting
• Fixing of 3rd party caused issues

Thank You!