TOPIC:

white page on submitting 9 months 3 weeks ago #269302

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  • Casphone
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Hello,

I had a random error 500 problem with the form submitting previously, as no one find any issue (you guys neither) i did an update to the 941 version. now when i hit submit on the form i got a white page only with no errors. the form got saved but not sending out mail and not popping up the thank you page.

any idea i can check? went through all settings, didn't find anything

- changed the article access level to public, now white screen gone, but still have the random error 500.
- one more interesting thing on it, while error 500 in one browser, perfectly works on an other.

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Last edit: Post by Casphone.

white page on submitting 9 months 3 weeks ago #269307

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  • tihana.krivic
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Hi,

error 500 is php error.
Could you please check your php error log?
If you can't find it ask your host provider for this.

Also, could you please send me login information, and backend link?

Use this tag:
[confidential]
[/confidential]
Please write name of form too

Regards,
Tihana

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white page on submitting 9 months 3 weeks ago #269399

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  • Casphone
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HI,

I did checked it, also our provider had a look on it. no one find anything.
you did checked it too :)you didn't find anything either.

As was testing, the weird thing is when 500 happens and i do a refresh page it does the form submit.

edit:
it is weird. changed php back to 7.3 for test. was working all day no issue. now has same, so changed back to 7.4.
the error perfectly random, after clear cache on pc it is ok for a while for me, but other locations not even that helps :S

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Last edit: Post by Casphone.

white page on submitting 9 months 3 weeks ago #269406

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Hi,

do you have enabled curl for php 7.4?
Please ask your hosting provider to enable curl for php 7.4 if you couldn't find way to enable it in your cpanel.

Regards,
Tihana

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Last edit: Post by tihana.krivic.

white page on submitting 9 months 3 weeks ago #269408

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  • Casphone
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hi,

Thanks,

it is not on the list for 7.4, will contact service provider to enable it.
Will check and get back to you.

regards,
Gabor

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white page on submitting 9 months 3 weeks ago #269409

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Hi,

waiting for your feedback :)

Regards,
Tihana

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