TOPIC:

Connection problem 2 weeks 9 hours ago #281153

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  • SjengAarts
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hi,
i am building a new site in J4 with Breezingforms Pro.
The first forms i installed work well, but suddenly there is a connection problem.

When changes are made I cant save them.

Connecttion problem trying again in.. seconds.

Can you help me to find the raison of this?
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Connection problem 1 week 5 days ago #281179

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Hi,

this happens if the server doesn't accept form settings updates (or the internet connection is off). What it does is sending the form settings in chunks with growing size. I can imagine that the server rejects these submissions due to some false positives in their mod_security (or similar) setup. What I would check first is in the web developer console of your browser if any error occur. If yes, please post them here.

At 2nd we need to figure if this really is a false positive. This can be quite tedious to figure as we need to find out how the security settings are set (if any).

Regards,
Markus

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Connection problem 1 week 5 days ago #281206

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  • SjengAarts
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Hi Markus,

I tested my forms and I found out that:

the custom begin submit pieces do not start !

After (correct) execution of the custom before form piece the submit button is pressed and ...... again the before form piece is started but not the begin submit piece.

Please check this with form ID 6

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Connection problem 1 week 4 days ago #281233

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Hi,

I know this problem and I believe it is database-related.
Would you allow me to temporarily install a file editor? Alternatively you can also send me (S)FTP access if you like.

I would like to debug to figure why exactly the database rejects the form saving. Based on a couple of experiences I had lately it is most likely due to very "narrow" database configurations of the hosting provider.

Regards,
Markus

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Connection problem 1 week 1 day ago #281304

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Hi Muffinman,

yes please fix this for me (because i can't figure out whats wrong and the introduction date of the new site is approching). If you need to install somthing please let me now.
Hereby the login details.

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Connection problem 2 days 6 hours ago #281493

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Hi Markus,
do you already found something to solve this problem?

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