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Error on File upload image type .heic files 1 month 1 week ago #276890

  • TonyS's Avatar Topic Author
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I have a form with html 5 multi uploads which embeds the image files in a pdf report & sends attached files & pdf via email & displays the record in contentbuilder view, this works great for .jpg .xls .png but I get an error with .heic image files.

The files are uploaded to the database but no preview in contentbuilder view just empty, but file is available for download from the link in contentbuilder view.

I get the error below on form submit, & no email is sent.
TCPDF ERROR: [Image] Unable to get the size of the image: /media/breezingforms/uploads/report_photos/test entry please ignor_856937631_2022_08_26_07_56_23.heic

Any assistance you can give would be much appreciated.

Thanks,
Tony.

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Last edit: Post by TonyS.

Error on File upload image type .heic files 1 month 1 week ago #276892

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Hi,

Do you get an error message only with this extension '.heic' ?

I guess that you using integrations between BF and BC, do you have this extension in the file upload in the advanced, section 'Allowed file extensions'?




Let me know!

Regards,
Mirko
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Error on File upload image type .heic files 1 month 1 week ago #276894

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Hi Mirek,

Yes I only get this error message with the heic files & yes I did add it to allowed extension types.

I think this may be an error in the pdf file rendering as the pdf file embeds the image files so the picture is displayed in the pdf file.

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Error on File upload image type .heic files 1 month 1 week ago #276895

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Hi,

I think this may be an error in the pdf file rendering as the pdf file embeds the image files so the picture is displayed in the pdf file.


hmm, yes, it can be!

Didi you check PHP error log, maybe there we can find more info about this error.

If you do not know where is the PHP error log, you can ask your host provider.


Reagrds,
Mirko

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