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Customer reception problem 2 weeks 4 days ago #261273

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Hello:

I have made a questionnaire type form, when submitted it generates a PDF with all the questions report with comments etc. It works fine.

The problem is that when I send, I get an error as shown in the image and only reaches the admin email, but not the customer's email.



I have checked everything and I can't find the error.

I attach the form and the files that generates the PDF and the answer to the client.

File Attachment:

File Name: checklist.zip
File Size:121 KB


Thank you.
Alejandro Cobo
Neuromarketing Company

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Blog: www.alejandrocobo.com
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Facebook: @AlejandroCobo.Neuromarketing
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Last edit: Post by sciencemkt.

Customer reception problem 2 weeks 4 days ago #261274

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Hi,

I tested your form, and when this error is shown I saw 500 error in Console.

Could you please check php_error_log, if you can't find it, ask your host provider?

Regards,
Tihana

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Customer reception problem 2 weeks 4 days ago #261275

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This is most likely an error thrown by mod_security of Apache which blocks the submission. Only the host can circumcise this error by disabling the ID of the event.
Connect with your host is my advise also

Leo B)
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Last edit: Post by gwsdesk.

Customer reception problem 2 weeks 4 days ago #261276

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But I have several forms on the same website.
If it is that problem, would it affect all of them or just this one?

Thanks
Alejandro Cobo
Neuromarketing Company

==============================================
Blog: www.alejandrocobo.com
==============================================
Facebook: @AlejandroCobo.Neuromarketing
==============================================
Instagram: @alejandrocobo
==============================================

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Customer reception problem 2 weeks 4 days ago #261277

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No Alejandro, Mod_Security reacts on a specific event and that is the submission iin this case. Mod_Sec. thinks that something fishy is happening (based on its server's ruleset) and says "I am not going to accept this submission" and blocks and you see a 500-error

So to make sure that this is the case you do the following: Open your .htaccess-file (not htaccess.txt!) and add the following on the first line
<IfModule mod_security.c>
SecFilterEngine Off
SecFilterScanPOST Off
</IfModule>
This will disable mod_security for your account (something you do not want but good for testing) If it works it proves what I suggested...If it still not works we need to find another solution. Whatever yes/no working remove the code since it creates a security thread for your site

Leo B)
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Last edit: Post by gwsdesk.

Customer reception problem 2 weeks 4 days ago #261278

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Thank you very much Leo,
I will do the tests and let you know.
Thank you.
Alejandro Cobo
Neuromarketing Company

==============================================
Blog: www.alejandrocobo.com
==============================================
Facebook: @AlejandroCobo.Neuromarketing
==============================================
Instagram: @alejandrocobo
==============================================

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