TOPIC:

Empty message body Mailback not sent 3 weeks 3 days ago #257526

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  • Leni14
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Hi,

I am facing a problem.

a) I added a text field to breezingforms. This field is not mandatory.
b) it set the value of this text field to be the body of the customized mailback email

The problem is if the text field is not filled, there is the alert "Empty message body" and the mail is not sent through the system.

I tried to set a standard value in the properties of the field but it's not taken over. So if the user does not add any value to that text field the standard value is not showing up and this ends up in emty message body.

Do you have an idea for a workaround?

Thx,
Leni

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Empty message body Mailback not sent 3 weeks 3 days ago #257531

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Hi,

are you using custom template for this?

If yes, could you please the whole code of template here?

Regards,
Tihana

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Empty message body Mailback not sent 3 weeks 3 days ago #257533

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  • Leni14
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do you mean the template in media/breezingforms?

No I did not touch that one. I just added the fieldvalue in the form settings (as you can see attached).
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Empty message body Mailback not sent 3 weeks 3 days ago #257535

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Hi,

ah understand.

If in Edit Emails: Custom is added only one form and if there is no value in that field than you will have empty message body.
But did you try to add both in this custom email (label and value of field), and then mail should be sent

Please test it like this, and get back to me

Regards,
Tihana
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Empty message body Mailback not sent 1 week 6 days ago #258123

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  • Leni14
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Is there no way of adding an alternative text to that text field if the user is not filling the field?

Thx,
Leni

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Empty message body Mailback not sent 1 week 6 days ago #258126

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Hi,

I will test it, and come back to you

Regards,
Tihana

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