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mobile forms 1 month 3 days ago #255747

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  • jvkeller
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Hello, got this message from a customer. Any help on where to begin to troubleshoot?

"Many phone calls from people who complete our form from their phones and tell us it crashes when they go to submit. They are very frustrated after many attempts. Is there anything we can do to help these go through? The complaints have been overwhelming for not being able to send."

pawsalongtheriver.org/index.php/pre-adoption-form
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Last edit: Post by jvkeller.

mobile forms 1 month 1 day ago #255771

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  • tihana.krivic
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Hi,

ok, there was a small error, and after that I made a test, and all works ok on mobile form. After form is submitted thank you message shown.

Please let me know if there are problems again :)

Regards,
Tihana

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mobile forms 1 month 19 hours ago #255832

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  • jvkeller
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Thank you Tihana,

What was the error?

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mobile forms 1 month 19 hours ago #255834

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Hi,

in your form->Advanced->More options->Scripts->Initialization Script you have checked Custom, but there wasn't the code, so I set it to None. And in Console error shown that this init script is not defined.

After that I tested it and all worked ok, so please let me know if yours customer will have problems again

Regards,
Tihana

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mobile forms 4 weeks 1 day ago #255986

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Hi Tihana, there are still reports of freezing.

"I have just answered two calls from people trying to submit by phone. They could fill it out, but when they went to send photos and sign, it froze."

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mobile forms 4 weeks 1 day ago #255990

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Hi,

could you please test default file upload instead of HTML (just for testing)?

Regards,
Tihana

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