TOPIC:

Upload 11 months 5 days ago #244937

  • Topic Author
  • Luisserafim
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Hi Thiana!

Some forms have attachments, but others don't.

I can't understand what is happening.

Tx

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Upload 11 months 5 days ago #244938

  • tihana.krivic's Avatar
  • tihana.krivic
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Hi,

upload filed is required. It means the user cannot confirm the form until he enters the image. Also, please see if all upload files are in manage record (if they are displayed there).

Regards,
Tihana

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Upload 11 months 5 days ago #244940

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  • Luisserafim
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Hi Thiana!

A user with chrome didn't upload attachments, but the same user did it with firefox.

:(

But different users with the same browser have different behavior

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Upload 11 months 4 days ago #244975

  • Topic Author
  • Luisserafim
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Hi Thiana!

2 with, 1 whitout.

Do you think that is the browser?

I can ask to use only Edge.

Tx

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Upload 11 months 4 days ago #244976

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Hi,

Sorry I didn't answer

Maybe, I can take a look.
Can you provide me with link to your backend and login information?
You can send it to: tk@evolutio-it.com

Regards,
Tihana

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Upload 11 months 4 days ago #244977

  • Topic Author
  • Luisserafim
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Hi Thiana!

Sorry I can't. It have a lot of important user data and we must be RGPD compliance.

But you can test it on the blank form I send to you yesterday. We need 7 documents that users must upload. "escolher"

the conditioned fields are:

"NIF" 9 digits

"Email" & "Confirme e-mail"

"NIF entidade" 9 digits

"Código Postal" like xxxx-xxx (postal code)

We have 42 forms completed and 17 without attachments.

I'm going crazy

Please help.

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