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TOPIC: zoom is not zooming

zoom is not zooming 1 week 4 days ago #187596


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When a user hovers their mouse over the main product image, the image disappears instead of zooming. What happened? :huh: Here is a link to a product on the site in question: http://minasembroideryandmore.com/index.php/purses/handbags/31735-2-in-1-handbag
Last Edit: 1 week 4 days ago by WebWizardWorkshop. Reason: added link to product
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zoom is not zooming 1 week 4 days ago #187614


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Hey there,

sry but I cant access your site, authentication is required.

Regards,
Tome
Regards,
Tome
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zoom is not zooming 1 week 4 days ago #187708


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do you have an email address i can send it to?
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zoom is not zooming 1 week 4 days ago #187710


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Part of the message is hidden for the guests. Please log in or register to see it.
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zoom is not zooming 1 week 3 days ago #187733


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Hey there,

coudl you try to reinstall Zoom plugin. Go to BreezingCommerce Dashboard -> Plugins -> Check that zoom plugin and uninstall it. Then download the one I have attached you here and just install it and enable it.

Let us know the result.

Regards,
Tome
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Regards,
Tome
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zoom is not zooming 1 week 2 days ago #187992


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Got the same results. Image simply disappears instead of zooming. I uninstalled the zoom plugin I had installed and installed the plugin you attached above, and then made sure it was published. But I'm still getting the same thing. After further review I find that it is zooming but it is pushing the image off the canvase area and if you manuever you mouse it will appear in the viewing area and move around with the mouse as I move it, but it doesn't zoom the image at all. Even though it is moving it around inside the viewing area, it's not zoomed. It simply moving around. In fact, it makes it small right before it moves it out of the area and the mouse has to be hovering over the upper-right area of the viewing area before it will do anything, and then it doesn't do it correctly. I wonder what's happening. Strange...
Last Edit: 1 week 2 days ago by WebWizardWorkshop. Reason: updated with further plugin performance details
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