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Multiple duplicate submissions 2 weeks 5 days ago #277566

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  • pjkaye
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Hi. I have been experiencing situations in which a user submits a form one time, but then we receive multiple duplicate entries in the database with emails.

The form is set to allow users to update the form, which is required for this particular application, however, we have many cases where we receive multiple duplicates over a long period of time, which are not intentionally triggered by the user.

I've seen other similar cases in the forum but have not seen a solution that I can implement.

Terminating the site session of the user in Joomla does not stop the proliferation of submissions. The form is on a registered-user-only page.

This is sporadic. it happens for a few users but not all.

Thanks in advance for any solution that you might have to offer.

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Multiple duplicate submissions 2 weeks 5 days ago #277567

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I asked a user today who was generating multiple submissions on an iPhone to terminate her browser window.

She replied, "Sorry when I clicked submit the website kept glitching. The page looked was flickering and trying to “submit”. I couldn’t click away from the page."

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Multiple duplicate submissions 2 weeks 3 days ago #277576

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  • tihana.krivic
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Hi,

are you using some custom code in your form ->Advanced->More options->Submit pieces?

Regards,
Tihana

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Multiple duplicate submissions 2 weeks 3 days ago #277606

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  • pjkaye
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No, none.

Thanks.

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Multiple duplicate submissions 2 weeks 3 days ago #277607

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Hi,

maybe we can add that submit button can be clicked only one times, e.g. user click on submit button and he need to waits when form is submitted, without pressing submit button multiple times. What do you think about it?

Can I test it?

If yes, please send me login information, backend link and form name

Use this tag:
[confidential]
[/confidential]
Only forum moderator can see this

Regards,
Tihana

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Multiple duplicate submissions 2 weeks 3 days ago #277608

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  • pjkaye
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Hi again--
Thank you for the offer, but I am storing a lot of confidential user information, so I would not feel comfortable providing login credentials.

I think that the idea has some merit, but the sheer number of duplicate submissions is unlikely to be caused by multiple user clicks on the submit button.

Happy to give it a try, however.

Thank you

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