TOPIC:

Data not send by mail and not saved in DB 3 weeks 6 days ago #259355

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  • Pierre0986
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Hi everyone,

i just installe Breezinform (free, version build 939) with a fresh new responsive template in a 3.4 Joomla.

All works fine, i've created a contact form (quickModeForm) with several fields.
I get an email when someone validate the form but all field values are empty and nothing is saved into database..
All fileds i want to save in DB are checked with "saving" option in advanced tab.

Did i missed something?

Thanks a lot for your help.

Pierre

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Data not send by mail and not saved in DB 3 weeks 6 days ago #259356

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  • tihana.krivic
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Hi,

1) please go to each element->advanced->and check if logging is enabled
2) go to your form->advanced->More options->Settings->Log to database- >set it to Nonempty values

Hope this helps

Regards,
Tihana

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Data not send by mail and not saved in DB 3 weeks 6 days ago #259376

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  • Pierre0986
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Hi,
thanks for that quick answer.
All my fields have "logging" enabled and in my form settings, "log to databas" is set to "all values", that doesn't change anything if i set it to "none empty values"..

Regards,

Pierre

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Data not send by mail and not saved in DB 3 weeks 6 days ago #259378

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Hi,

could I access to your page, and try to find where the problem is?

If yes, please send me login information and backend link.

Use this tag:
[confidential]
[/confidential]

P.S: please write name of form too

Regards,
Tihana

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Data not send by mail and not saved in DB 3 weeks 6 days ago #259380

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  • Pierre0986
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Hi,

Here are the access (the backend is in french, hope thats not a problem)

This message contains confidential information


Thanks a lot for your help

Regards,

Pierre

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Data not send by mail and not saved in DB 3 weeks 6 days ago #259381

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Hi,

the reason why this not work is the following:
1) you are using old version of joomla (3.4.1)->this version is from 2015 (six years old)
Please install the newer version of joomla (the latest version is joomla 3.9.26).
2) please use php version 7.4

After that everything will work as wll

Let me know if you need anything else

Regards,
Tihana

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