TOPIC:

Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249896

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  • websetter
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Bei einer meiner Seiten ist es so, dass wir mehrere Breezingforms Formulare im Einsatz haben.
An sich funktionieren auch alle, bis auf eins. Hier ist es so, dass das Captcha den Versand der Anfrage verhindert. Es kommt die zweite Seite beim Absenden und damit die Dankesseite, aber es kommt keine E-Mail beim Admin an. Auch in der Datenbank wird nichts abgespeichert.

Wir benutzen den Standard Captcha.

Joomla 3.9.22 Breezingforms 1.9.1 Stable (build 941)

Habe die funktionierenden Formulare 1zu1 verglichen und kann nichts finden, an dem es liegen könnte.

Kann mir jemand helfen?

Gruß Markus

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Last edit: Post by websetter.

Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249897

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  • tihana.krivic
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Hi,

which mailer are you using?
Mailer is located in System->Global Configuration->Server->Mail Settings->Mailer.
Do you recive mail when you click on button Send Test Mail?

Also, please check if there is any error on your page (right click to your browser->Inspect->Console)

Regards,
Tihana

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Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249926

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  • websetter
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Hi Thiana,

thank you for your reply.

There's no error mentioned in Console. The Script works fine, and at the end the Thank-You Message will be shown.

When I delete the captcha, all works fine and the e-mail arrives.

There must be an issue with the captcha.

We use more forms like this, there isn't such an error by using the captcha. Only with this form.

I have tried to build a new form. But there is the same issue like this form.

Greetings Markus

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Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249930

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Hi,

are you using standard Captcha or recaptcha?
1) make sure that your Joomla cache is disabled (System > Global Configuration > System tab >> Cache: OFF.
2) if you are using recaptcha please set correct key for your site.

Regards,
Tihana

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Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249934

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  • websetter
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We use JCH Plugin. Therefore there is an Caching, I think. But we can not renounce on this plugin.

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Kein E-Mail-Versand und Datenspeicherung durch Captcha 2 years 3 months ago #249935

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Hi,

can I look to your backend and see what I can do?
If yes, please send me your login information and backend link.
Use this:
[confidential]
//your info here
[/confidential]

P.S: send me name of your form too

Regards,
Tihana

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