File upload issue - URGENT, please help

  • computrix
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

computrix created the topic: File upload issue - URGENT, please help

Hi, I have a client with 2 websites containing a "Request a quote" form. File upload stopped working. It hangs at 0% and blocks the submission of the form. I spent hours to figure out what might be the problem - I did not change anything, only Joomla updates.

I would need a very urgent help with this since their clients reported that they submitted the form (they actually did not) and the client - of course - did not get any notification so it is very bad for their reputation and for mine too.

I have already read all the support topics about file upload issues, earlier Benny helped me on Discord to set it up properly, everything worked. I tried to post to Discord as well since this is a critical issue for us but no answers yet.

Please help,
TIA Krisztina
#238492
  • Posts: 2993
  • Karma: 104
  • Thank you received: 394

mihaela replied the topic: File upload issue - URGENT, please help

Hello,

I have answered on the ServiceDesk ticket that you have created regarding this issue so we can continue our conversation there.

Best regards,

Mihaela
#238496
  • computrix
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

computrix replied the topic: File upload issue - URGENT, please help

Hi, after a month, a still have the issue. Michaela tried to help with the issue, we exchanged 5-6 mails the last one being a "sorry, I am running out of ideas of how to fix this". I spent lots of hours with debugging, now a step further might be that on a test site I tried to disable the multilingual features and voilá, HTML5 uploads works.

When I turn it on again, it stops working, the upload hangs on 0%, the form is not submitted, and I get the following error in the console:
hu-HUindex.php:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Sometimes (not always) I also get this error in the console:

POST www.flyvision.hu/hu-HUindex.php 404 (Not Found)
send @ moxie.js:6531
exec @ moxie.js:1873
shimExec @ moxie.js:2043
exec @ moxie.js:2061
exec @ moxie.js:4795
_doXHR @ moxie.js:4829
send @ moxie.js:4489
uploadNextChunk @ plupload.js:1440
onUploadFile @ plupload.js:1481
(anonymous) @ plupload.js:2006
(anonymous) @ moxie.js:1471
callNext @ moxie.js:247
inSeries @ moxie.js:253
dispatchEvent @ moxie.js:1476
trigger @ moxie.js:1521
uploadNext @ plupload.js:881
start @ plupload.js:1768
bfDoFlashUpload @ file-upload:278
onclick @ file-upload:866

Could you please help? This has been an issue for more than a month now, I would be happy to use BF on all my sites but I must get this form work ASAP and if there is no solution to this problem then I should switch to another form extension and there was no point in buying a lifetime subscription.
I would really need a quick answer.

Thanks,
Krisztina

PS: Michaela checked the basics, so folder permissions are ok, there is enough space, caching is disabled and browser cache cleared 1000s of times, etc. I also reinstalled Joomla and Breezing Forms Pro, tried every possible combination of settings - the only solution was turning off multilingual, which is not an option on a site with a requirement of 5 languages. HTML4 is not an option either because I need multiple file uploads.
#238833
  • computrix
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

computrix replied the topic: File upload issue - URGENT, please help

Sorry, double post, the essence is that with multilingual disabled, HTML5 file upload works.
#238836
  • Posts: 2993
  • Karma: 104
  • Thank you received: 394

mihaela replied the topic: File upload issue - URGENT, please help

Hello,

Please try the following solution.

It seems that file extensions as listed in the Joomla Global configuration in order to be able to be extended, they need to be in alphabetical order.

Therefore, please try to go to the file extension list in the Advanced area of a File Upload element in your form.
By default, the extensions are not in alphabetical order.

Changing the file extension list to an alphabetical list and including the uppercase versions of the extensions as follows solved the same problem (HTML5 upload hanging at 0%).

Therefore, just to test, try to put the following list at file extension list:

bmp,csv,doc,gif,ico,jpg,jpeg,odg,odp,ods,odt,pdf,png,ppt,txt,xcf,xls,BMP,CSV,DOC,GIF,ICO,JPG,JPEG,ODG,ODP,ODS,ODT,PDF,PNG,PPT,TXT,XCF,XLS

Also, you can try putting just this list of allowed extensions:
doc,gif,jpeg,jpg,pdf,png,ppt,rar,xls,zip,DOC,GIF,JPEG,JPG;PDF,PNG,PPT,RAR,XLS,ZIP

Let me know whether this helps with the problem.

Regards,

Mihaela
#238844
  • computrix
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 4
  • Thank you received: 0

computrix replied the topic: File upload issue - URGENT, please help

Hi Michaela,
thanks for the tip, unfortunately it did not solve the problem, I get the same error :(
Krisztina
#238845
Moderators: ForumSupporttomeperica
Time to create page: 0.069 seconds

New Icon Packs Category!

Crosstec is now offering icon packs.

If you are a paying subscriber, icon packs are automatically added to your account.

Check out our icon packs page!

Live Support Chat Opened!

Join our Discord chat here to receive live support and talk directly to the team!

Summer Sale!

50% discount on all of our extension subscription plans, templates and icon packs!

Get Your Subscription Here

News and Updates

Get informed about new downloads, updates and more in our News and Updates newsletter.

All Extensions Subscription

Get 1 year access to all of our current and future products and 1 year of professional support -- 99 for just 49! (Summer Sale)

No support per domain or website installation limits! Includes all of our current and future Joomla!® extensions, Joomla!® templates for the duration of your membership. This means, by purchasing an All Extensions Subscription you'll have it all covered!

Get it from here

3rd Party Discount - 25% Off

We help you to keep your costs under control. If you are a new member and purchased a form building tool from a different form vendor, then you'll get a 25% discount on our subscription plans.

How to receive the discount:

Send us a quick email to sales@crosstec.org with a proof of purchase (for example a paypal receipt), await payment instructions and enjoy your membership!

Live Support Chat Opened!

Join our Discord chat here to receive live support and talk directly to the team!

Community Reward

Help us to create new extensions and plugins! With only $5 you help us a lot and get unlimited download access to all of our products, professional support and even more. Get your reward now!

Read More Here