SMTP Error - Data not accepted / Client does not have permissions to send...

  • starpower
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starpower created the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Hi,

I have recently moved a site to a new web host (Azure) and have found the BreezingForms component is running into a problem with SMTP.

When the forms are submitted, the resulting error is:

Notice
SMTP Error! Data not accepted. SMTP server error: DATA END commend failed Detail 5.7.60 SMTP; Client does not have permissions to send as this sender
SMTP code: 550

You can see this at: www.unitingballarat.org.au/contact-us-breezingforms

The SMTP server that Joomla is using is smtp.office365.com and the Mail Settings in the Joomla Global Configuration are correct.

I can also test this using the Test Email function in the Joomla Mail Settings which emails correctly.

I've upgraded the Breezing Forms component, plugin and module to the latest version and the problem is still occurring. So far as I know, there has been no other change to the codebase or setup in the host move.

Would you please be able to help tackle this issue? Thanks very much!
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DarkoCujic replied the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Hey,

would it be possible to gain backend access? It's much easier to test it that way.

I'd check if you're using an alternative from address or something similar that might be blocking the mail. From everything I've read online, this should be related to a setting somewhere in the Outlook interface.

Please try to create a normal (blank) form and simply put one single element there that would act as a mailback. Also, enable the admin notification. Then try to test it.

If possible, send credentials to darko.cujic@crosstec.org.

Regards,
Darko

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  • starpower
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starpower replied the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Thanks so much for your quick response - I really appreciate it.

I'll get access for you arranged early next week and set up the new form for you to test with.

Thanks again and I'll be in touch via email.
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DarkoCujic replied the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Hey,

you're welcome.

Whenever suits you, I thought I'd take a quick look before the weekend so your form is operational. But, take your time :)

Regards,
Darko

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starpower replied the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Thanks - I just have to get approval for the login, as it's just gone out of business hours here in AU might not be able to be done until next Monday.

If approval comes through - I'll shoot it over to you.

Thanks again!
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DarkoCujic replied the topic: SMTP Error - Data not accepted / Client does not have permissions to send...

Awesome, whenever it comes, I'll be ready :)

One last thing you could try is to use as the mail address (alternative from address), the username for logging in to your Office365 account. "FROM address" should be the same as "Username" in the configuration.

Regards,
Darko

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