BREEZING FORM NOT SENDING EMAILS

  • frozo
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 5
  • Karma: 1
  • Thank you received: 0

frozo created the topic: BREEZING FORM NOT SENDING EMAILS

Hi, we have a problem with Joomla breezing forms, there is not sending the emails, and the form record does not save in component neither. There is not error showing up, just the page refresh itself after clicking on sent button.

Any ideas?

The link is: www.maiten.com/testing/rrhh/enviar-cv
#207317
  • Posts: 2222
  • Karma: 44
  • Thank you received: 279

marko.bosnjak replied the topic: BREEZING FORM NOT SENDING EMAILS

Hello,

after inspecting your site, I get the following error in the browser console:
Failed to load resource: the server responded with a status of 404 (Not Found)
Please see attachment.
Also, after submitting, I get "GET" and "UncaughtRefference Error" errors.
It's highly likely that that's a server issue.
I would suggest that you contact your hosting provider. They should be able to solve the problem.

Let me know if you need anything else.

Regards,
Marko

======================================
Support Crosstec and get ALL EXTENSIONS and professional support for just $5
Here!
======================================
Need to renew Pro Support?
Buy Here!
======================================
Satisfied?
Consider a Membership!
======================================
Follow us on Facebook!
#207373
Attachments:
  • frozo
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 5
  • Karma: 1
  • Thank you received: 0

frozo replied the topic: BREEZING FORM NOT SENDING EMAILS

Hi, thanks for your answer. I have contact my hosting provider but asked me about what permissions (in what files o directory) I need in order to get the email and save the record.

Help me please....thankssss
#211248
  • Posts: 2222
  • Karma: 44
  • Thank you received: 279

marko.bosnjak replied the topic: BREEZING FORM NOT SENDING EMAILS

Hello again,

those permissions are set upon BreezingForms installation.
BF uses Joomla API for sending emails. So, if Joomla doesn't send any emails neither will BF.
Can you do a little test?
Go to Joomla > System > Global Configuration > Server > Mail Settings.
Insert your email address and click on "Send Test Mail".
If the email doesn't arrive in your inbox, then it's a server issue.
If it comes, it's a BF issue. In that case I will need login credentials (Joomla Super User) in order to inspect the form. Send it to support@crosstec.org and notify me here when you send it out.

Regards,
Marko

======================================
Support Crosstec and get ALL EXTENSIONS and professional support for just $5
Here!
======================================
Need to renew Pro Support?
Buy Here!
======================================
Satisfied?
Consider a Membership!
======================================
Follow us on Facebook!
#211332
  • frozo
  • Topic Author
  • Offline
  • Fresh Boarder
  • Fresh Boarder
  • Posts: 5
  • Karma: 1
  • Thank you received: 0

frozo replied the topic: BREEZING FORM NOT SENDING EMAILS

Hi Marko, the "send test mail" works normally. So as you said it's a BF issue. I can not give you access because we login through LDAP and we have white ip address security layer, but could you please tell me where can I change configurations in BF or something that let me solve the issue? Thanks.
#211418
  • Posts: 2222
  • Karma: 44
  • Thank you received: 279

marko.bosnjak replied the topic: BREEZING FORM NOT SENDING EMAILS

Hello again,

well there could be a number of potential issues. Since you can't give backend access, I can only guess.
It might be, that a third party plugin or even your template is causing this issue. Let's try this first.
How are you publishing your form, directly via Menu or through an article?
Try to set it inside an iFrame.
If the form is published via Menu, locate that Menu Item > Add Form tab > Run in iframe > Yes.
If the form is published via article, go to Extensions > Plugin Manager > BreezingForms > Use IFrames > Yes.
Try it out and let me know if it makes a difference.

Regards,
Marko

======================================
Support Crosstec and get ALL EXTENSIONS and professional support for just $5
Here!
======================================
Need to renew Pro Support?
Buy Here!
======================================
Satisfied?
Consider a Membership!
======================================
Follow us on Facebook!
#211534
Moderators: ForumSupporttomeperica
Time to create page: 0.077 seconds

New Icon Packs Category!

Crosstec is now offering icon packs.

If you are a paying subscriber, icon packs are automatically added to your account.

Check out our icon packs page!

Live Support Chat Opened!

Join our Discord chat here to receive live support and talk directly to the team!

Summer Sale!

50% discount on all of our extension subscription plans, templates and icon packs!

Get Your Subscription Here

News and Updates

Get informed about new downloads, updates and more in our News and Updates newsletter.

All Extensions Subscription

Get 1 year access to all of our current and future products and 1 year of professional support -- 99 for just 49! (Summer Sale)

No support per domain or website installation limits! Includes all of our current and future Joomla!® extensions, Joomla!® templates for the duration of your membership. This means, by purchasing an All Extensions Subscription you'll have it all covered!

Get it from here

3rd Party Discount - 25% Off

We help you to keep your costs under control. If you are a new member and purchased a form building tool from a different form vendor, then you'll get a 25% discount on our subscription plans.

How to receive the discount:

Send us a quick email to sales@crosstec.org with a proof of purchase (for example a paypal receipt), await payment instructions and enjoy your membership!

Live Support Chat Opened!

Join our Discord chat here to receive live support and talk directly to the team!

Community Reward

Help us to create new extensions and plugins! With only $5 you help us a lot and get unlimited download access to all of our products, professional support and even more. Get your reward now!

Read More Here