Problem mit einem Pflichtfeld! (signature)

  • sakari
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sakari created the topic: Problem mit einem Pflichtfeld! (signature)

Hallo Freunde,
ich habe ein Problem mit einem Pflichtfeld!
Im Formular sind 6 Pflichtfelder, die auch alle funktionieren außer einer und zwar an der Signatur, da wird es ignoriert!
Muss man da was anderes auswählen als „ff_valuenotempty“ ?
Ich hoffe Ihr könnt mir da weiterhelfen!

Vielen Dank im Voraus und viele Grüße :)
Sakari
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marko.bosnjak replied the topic: Problem mit einem Pflichtfeld! (signature)

Hello Friend,

hope you don't mind me answering in English. We are currently little short on German speaking supporters.
If I got it correctly, the validation for the signature element isn't working? I just checked the ff_valuenotempty script and it's working fine for me, so there must be something else causing the issue.
Could you share a link to the form? Perhaps I can get some more info from there.

Regards,
Marko

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  • sakari
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sakari replied the topic: Problem mit einem Pflichtfeld! (signature)

Hello Marko,
this form has three pages where the third page is the Thank You page, so there are actually two form pages!
The signature is in the second page!
For testing, I moved the signature on the first page and that's where it worked!
Are you only getting the link so you can watch it?

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Thank you for your help again!
Best regards :)
Sakari
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marko.bosnjak replied the topic: Problem mit einem Pflichtfeld! (signature)

Hey Sakari,

I've taken a look at your form.
I don't know if it has anything to do with the signature's validation, but there are a lot of errors in the console.

Would you be willing to provide backend access so I can run few tests? Send the information to support@crosstec.org and notify me here when you send it out.

Regards,
Marko

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  • sakari
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sakari replied the topic: Problem mit einem Pflichtfeld! (signature)

Hello Marko,

I am happy to give you access to the test Platform, a copy from the live web site!

Thank you for your help. :)


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marko.bosnjak replied the topic: Problem mit einem Pflichtfeld! (signature)

Hey,

we've done some testing.
When you leave the signature field empty, the validation isn't triggered. When you write something in the field and then delete it, the validation is triggered.
It's also pretty strange that the field is working on the first page and not on the second.

All in all, we think there is a bug on our side. We proceeded the issue to our developers and they should take care of it. In the meantime, you could have the signature field on the first page, perhaps?

Regards,
Marko

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