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Installations Problem 1 year 2 months ago #245059

  • neujensl
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Any progress ?
As a new install is not possible this looks kinda critical for the product.
So no news after more than 2 weeks doesn't look as a best practice for pro support.
Not even for a regular support i think .

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Installations Problem 1 year 2 months ago #245069

  • TheMuffinMan's Avatar
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Hi,

sorry, but I am working on this. I also stated this initially:

I gonna check, cannot promise it will be that quickly due to the backlog but I will hurry.


Some things can take time, especially this one and especially if you have a todo list to work through (which this is on, too of course).

If you look at the support history here, especially the pro history, you can perfectly see that we are helping in a timely manner and also address harder issues (which is the case here).

I think you will barely see any support being given on weekends alongside updates left and right as well as incorporating new features on user request with the speed that is going on here compared to other vendors. I mean, I know that for a fact.

Please let us do our job and await the results. If it is too critical for you and you want to move on I have no problem to give you a refund.

Regards,
Markus

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Last edit: Post by TheMuffinMan.

Installations Problem 1 year 2 months ago #245076

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Version 1.4.7 for WordPress has just been released, please see the Pro download section.

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Installations Problem 1 year 1 month ago #246754

  • neujensl
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Hi Marcus ,
I know you do your best in support .
As i have used your package for a long time I personally have no problems that things can take time.
But a brandnew installation not ending in a success is very frustrating .
And this would give new customers a bad idea of a great product.

I wouldn't have bought a lifetime subscription of the pro version if I wasn't convinced about the quality of your product . So i for sure don't expect any refund at all !

I just noticed that you have a update for joomla 4 already available what is great .
Sorry if you felt a bit pushed and underappreciated .


greetings ,
Ludo

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