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Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265013

  • sskaget's Avatar Topic Author
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Hi Crosstech

I have made a quite large form with multiple file-uploads that just stopped sending e-mails after sending form.

The records register in the database in backoffice breezingforms,
but no e-mail is sent...

form : www.kultursjov.no/index.php/tjenester/de...gistrering/view/form

Is it possible to get support on this issue?

Hope to hear from you guys...

Stian
from norway :-)

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Last edit: Post by sskaget.

Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265014

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Hi,

Can you do a little test?
Go to Joomla > System > Global Configuration > Server > Mail Settings.
Insert your email address and click on "Send Test Mail".
If you are using PHPMailer, please try to use SMTP instead

If the email doesn't arrive in your inbox, then it's a server issue.

Update:
Could you please also check your spam message into your email account?

which email you are using, Gmail or?

let me know the result!

Regards,
Mirko
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Last edit: Post by Mirec.

Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265015

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The test works... - I tried following a list i found in forum, but still mail not sending... it worked before... but i must have done something.. and i cant debug the problem... because no errormessages to see anywhere...

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Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265016

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Hi,

hmm, which version of PHP, and BF you are using?
Could you please also check your spam message into your email account?

which email you are using, Gmail or?

Regards,
Mirko

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Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265017

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PHP Version 7.4.24
BreezingForms 1.9.1 Stable (build 941) - (I am pro user, unlimited since sept)
There are no records to see in the spam-folder...
The e-mail is stian@kultursjov.no - same as website - www.kultursjov.no

Are you official crosstech support guy? Wish I could speak more freely in an e-mail compared to a online forum...

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Nneed some help with troubleshooting a form that stopped producing e-mails... 1 year 1 month ago #265018

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Hi,

just fyi:
please go to System->Global configuration->Server->Mail settings->and as Mailer try to set SMTP, set your email for SMTP, then use again Send test mail, and then test your form again

Regards,
Tihana

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Last edit: Post by tihana.krivic.
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