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Paypal/CSV Inconsistencies 1 month 5 days ago #258794

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  • saltmedia
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Hello,

I had submitted a ticket awhile ago and we were experiencing issues with support accessing the site.

We had a form set up with information being collected, but when the information was being exported, field data was missing from the CSV. When viewing the reports in the back end of the site the information was there, but not being exported to the CSV.

The form was also collecting payment from paypal, and we have numerous inconsistencies with payments submitted to paypal not being recorded in the exported information either.

I have a desperate client who needs to get this information sorted out right away.

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Paypal/CSV Inconsistencies 1 month 4 days ago #258804

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  • tihana.krivic
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Hi,

I have the same problem with access on your page.

Site is only loading and then I got:
This site can’t be reached

I tried on different browsers and got the same problem :(

Regards,
Tihana

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Paypal/CSV Inconsistencies 1 month 4 days ago #258887

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  • saltmedia
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Hello Tihana,

I spoke with our IT Dept and it looks like we had Geo-Blocking set up on our server.

I have had it disabled. Please try accessing the site again.

The form we are having issues with is the Marathon Registration Form

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Paypal/CSV Inconsistencies 1 month 3 days ago #258894

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Hi,

I exported csv now for Marathon Registration Form, and information are here.
Could I post here csv that you can see it?

Regards,
Tihana

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Paypal/CSV Inconsistencies 1 month 3 days ago #258955

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hello Tihana,

go ahead, we will also need to try to find out why there are inconsistencies between what was recorded in the form vs payments submitted via paypal.

there are payments submitted to paypal through the form that werent recorded and submissions that were submitted to the form but no paypal records.

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Paypal/CSV Inconsistencies 1 month 3 days ago #258958

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Hi,

could you please check if there (in csv file), is everything ok, maybe I missed something?

File Attachment:

File Name: marathonRe...0228.zip
File Size:27 KB


Regards,
Tihana
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