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Exported CSV missing Data 1 week 6 days ago #258140

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  • saltmedia
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hello,

We have a form on a site that we are collecting information for an upcoming event.

The form is collecting information but when the form records are exported as PDF or CSV some of the fields are not being exported in the reports.

We had added and removed some fields from the forms, and this seems to be where the issue is happening.

When we receive an admin email, or open the report in the Joomla Admin panel we can see the information, but it isnt being exported as part of the CSV/PDF.

The fields that are causing issues are displaying element ID as Null in the report, but I checked the element ID in the form builder and the fields do have IDs.

Is there a way to export this information either from the site database, or via breezing forms?

Any assistance will be appreciated.

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Exported CSV missing Data 1 week 6 days ago #258147

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  • tihana.krivic
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Hi,

this is weird.
In Manage Records, you can select from which form you want data, and then click on export CSV or PDF (all data should be here).

Please try to export only one record and check if this issue is here

Waiting for your feedback

Regards,
Tihana

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Exported CSV missing Data 1 week 5 days ago #258191

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  • saltmedia
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hello Tihana,I have attached an exported PDF, CSV and screenshot, removed sensitive user data.The screenshot shows the T Shirt size field, however that information is missing from the CSV (formatted data to columns) and the PDF is also missing the information.Any more thoughts on this issue? Thanks again!
Attachments:

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Last edit: Post by saltmedia.

Exported CSV missing Data 1 week 5 days ago #258193

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  • Mirec
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Hello,

which version of BF are you using, BF 1.9.1. build 941?

Kind regards!

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Exported CSV missing Data 1 week 5 days ago #258196

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  • saltmedia
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Hello,

yes, I have attached a screenshot of the Configuration screen of our installation.
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Exported CSV missing Data 1 week 5 days ago #258204

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Hi,

could I access to you page, and try to find solution for this?

If yes, please send me login information, and backend link.

Use this tag:
[confidential]
[/confidential]

Regards,
Tihana

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