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Alternative Reply-To Email and Alternative From Name

  • hunkiedunkie
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hunkiedunkie created the topic: Alternative Reply-To Email and Alternative From Name

Hi,

In the Admin Emails section for one of our forms, I have updated the "Alternative Reply-To Email" and "Alternative From Name" to use the {Email} field.

When looking at the email header in test emails it displays as the following format:

customer-email@email.com* <website-admin-email-address@email.com>**

*is the {Email} field value of the customer
**is the global website email address

Is there a way to display both as the {Email} field?

Many thanks.
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mihaela replied the topic: Alternative Reply-To Email and Alternative From Name

Hello,

If I understood correctly, you are asking why the website-admin-email-address is shown as sender of the form instead of the email that user enters in the form in field "Email".

Here crosstec.org/en/support/online-documenta...r-email-address.html is the explanation why emails are configured that way. Shortly, to avoid emails being recognized as spam.

Also, it is explained how to set the user's email as real sender if wanted.

What is entered in "Alternative Reply-To Email" field will be shown as an email address when person who gets the email wants to reply on it.

What is entered in "Alternative From Name" will be shown as the Name of the person sending the form, so it is more suitable that you put there something like {Name}, but you can leave {Email} if that suits you more.

Let me know whether this helped and whether it is clearer for you how it works.

Regards,

Mihaela
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  • hunkiedunkie
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hunkiedunkie replied the topic: Alternative Reply-To Email and Alternative From Name

Hi Mihaela,

Thank you for your reply. I have read the link and associated articles.

As it is currently working and not going into Spam, I think I'll leave it as it is. :-)
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mihaela replied the topic: Alternative Reply-To Email and Alternative From Name

Hello again,

I think that that is the best choice. :)

Regards,

Mihaela
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