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Pro Support - Form Submission Issues

  • mshackbarth
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mshackbarth created the topic: Pro Support - Form Submission Issues

I just paid to renew pro support, so here is my issue.

I have been getting reports from some users that they are unable to get the form below to submit - sometimes a missing submit button, other times the submit button "does not work". I have been unsuccessful in recreating this problem myself on multiple platforms and browsers.

Are you guys able to look at the form and what is happening to see if there are any issues that might be causing the submit issue?

Thanks for the help.

www.vmea.com/index.php/component/breezin...?ff_form=3&ff_page=1
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MarioPuco replied the topic: Pro Support - Form Submission Issues

Hi,

Are you using custom submit button on your form ?
Also how is your form published ? As an article ? Module or Menu Item ?

Regards,
Mario

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#234401
  • mshackbarth
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mshackbarth replied the topic: Pro Support - Form Submission Issues

The form is linked to from this link:
www.vmea.com/index.php/component/breezin...?ff_form=3&ff_page=1

I have it published from a menu item in a hidden menu item that is not used. I guess the menu item link would be: www.vmea.com/index.php/vmea-session-proposal-form

Could the link I am using cause the problem?


The form does not use a custom submit button, but it does have a customized "Submit Button Label" text
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MarioPuco replied the topic: Pro Support - Form Submission Issues

Hi,

It would be best if I can inspect this form on your live site.
If you can send me your backend access to support@crosstec.org I will take a look at it to see what might be wrong.

Regards,
Mario

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#234403
  • mshackbarth
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mshackbarth replied the topic: Pro Support - Form Submission Issues

Just send via email.
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MarioPuco replied the topic: Pro Support - Form Submission Issues

Hello,

Can you please try to run your form in iframe and see whether it makes a difference. It might be that your template is colliding with the form and causing this not to work.

If you're linking your form directly with the Menu Item, please do the following:
Go to the Menu Item > Add Form tab > Run in iframe > Yes.

If you're embedding the form inside an article, please do the following:
Go to Extension > Plugins > BreezingForms > Use IFrames > Yes.

Also I think you will need to set your iFrame height to 100% so your form is rendered properly.
Go to your forms Advance Options > More Options > Autoheight iFrame and set it to "on" + set the width to 100% also.

Let me know the result.

Regards,
Mario

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#234439
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