TOPIC:

Image upload not consistent 1 year 3 weeks ago #265714

  • Topic Author
  • kevan@attridge.co.uk
  • Offline
  • Junior Breezer
  • Junior Breezer
  • Posts: 30
  • Thanks: 0
We use Breezing Forms for applications to exhibit at a show. This includes submitting 5 images on a multi page form. It was working fine last year.

However, we are finding that some registered users are able to upload images which are saved correctly to a record; others complete a submission but no images are uploaded.

This is now live and critical to get right.

We have changed the image upload elements from standard to HTML 5 with Flash fallback as this at least allows progress bars so people can tell how long it is taking. Image file size capped at 1.5Mb. Some submissions take 10-20 seconds. Others are reported as taking many minutes, others do not complete at all.

Any ideas please?

Please Log in or Create an account to join the conversation.

Image upload not consistent 1 year 3 weeks ago #265716

  • tihana.krivic's Avatar
  • tihana.krivic
  • Offline
  • Moderator
  • Moderator
  • Posts: 11753
  • Karma: 3
  • Thanks: 761
Hi,

please try to increase "Cache Time" And "Session Lifetime" in Joomla configuration.
(System->Global configuration->System).

Let me know the result

Regards,
Tihana

Please Log in or Create an account to join the conversation.

Image upload not consistent 1 year 3 weeks ago #265718

  • Topic Author
  • kevan@attridge.co.uk
  • Offline
  • Junior Breezer
  • Junior Breezer
  • Posts: 30
  • Thanks: 0
Hi Tihana,

I have increased both from 15 minutes to 30 minutes.

Also, we have this in the htaccess file:

php_value upload_max_filesize 1024M
php_value post_max_size 128M
php_value max_execution_time 600
php_value max_input_time 600
php_value max_input_vars 4000
php_value memory_limit 1500M

Thanks for replying. I will see if that makes any difference, but I had one user yesterday who said the form failed to complete on 3 separate devices - using his Mac desktop, a PC desktop and a mobile phone... I tested again yesterday on my phone and the form submitted correctly in under 30 seconds including images!

K
Attachments:

Please Log in or Create an account to join the conversation.

Image upload not consistent 1 year 3 weeks ago #265719

  • tihana.krivic's Avatar
  • tihana.krivic
  • Offline
  • Moderator
  • Moderator
  • Posts: 11753
  • Karma: 3
  • Thanks: 761
Hi,

ok, let me know :)

Regards,
Tihana
The following user(s) said Thank You: kevan@attridge.co.uk

Please Log in or Create an account to join the conversation.

Image upload not consistent 1 year 2 weeks ago #265940

  • Topic Author
  • kevan@attridge.co.uk
  • Offline
  • Junior Breezer
  • Junior Breezer
  • Posts: 30
  • Thanks: 0
Hi again,

Still getting intermittent problems. The same issue from 2 different applicants this morning; 3 or 4 of their 5 images come in fine, but as an example for the couple that do not, here is the path the image is saved to:

/home/celebratingceramics/public_html/images/cc20-apply/2021_11_16_10_05_56_Image-2.jpeg
/home/celebratingceramics/public_html/images/cc20-apply/01ce0393889c8cbc0786da18f0031650_2021_11_16_10_05_56_Image-2.jpeg

For a successful image the path should be without the bold characters (which I have added for clarity):

/home/celebratingceramics/public_html/images/cc20-apply/2021_11_16_10_05_56_Image-2.jpeg

The clue must be in the random path before the timestamp?

Thanks

Please Log in or Create an account to join the conversation.

Image upload not consistent 1 year 2 weeks ago #265941

  • Mirec's Avatar
  • Mirec
  • Offline
  • Ultimate Breezer
  • Ultimate Breezer
  • Posts: 3264
  • Karma: 2
  • Thanks: 160
Hi,


hmm, please send backend link and access data on email ma@evolutio.hr and images which are didn't been sent that I can test it, and please write FORM name!

Reagrds,
Mirko

Please Log in or Create an account to join the conversation.

Moderators: ForumSupport
Time to create page: 0.054 seconds

Quick Links

Downloads

BreezingForms

ContentBuilder

BreezingCommerce

Templates

Documentation

BreezingForms

ContentBuilder

BreezingCommerce

Apprendre BreezingForms (French Community)

Apprendre et maîtriser BreezingForms par des tutoriels et exemples, le tout en français

breezingforms.eddy-vh.com

Questions et réponses sur les forums de l'AFUJ

AFUJ

Special Offer

Sale! All subscriptions at a special price!

Includes prio support, all of our current and future Joomla!® extensions and Joomla!® templates for the duration of your membership.

Get it from here

3rd Party Discount - 25% Off

We help you to keep your costs under control. If you are a new member and purchased a form building tool from a different form vendor, then you'll get a 25% discount on our subscription plans.

How to receive the discount:

Send us a quick email to sales@crosstec.org with a proof of purchase (for example a paypal receipt), await payment instructions and enjoy your membership!