TOPIC:

not receiving all admin emails 2 weeks 4 days ago #242813

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  • HedyDezigner
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Hi, we are not receiving all of the admin emails.
All clients are receiving their emails 100% .


- we use an email address that belongs to the website
- Joomla default email settings used: php mail
- mass mail disabled
- default email address of the website is same email that is used in Breezingforms.

What are we doing wrong (or could it be a hosting issue)?

Thx in advance, Hedy

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not receiving all admin emails 2 weeks 4 days ago #242834

  • TheMuffinMan's Avatar
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Hi,

this sounds to me like a spam rejection issue.

After checking if these emails landed in the spam folder or not, please try smtp in the joomla settings instead of phpmailer and use the same smtp data to login to that account you would use in your regular email client. Basically the exact same setup.

This should fix issues that sometimes come with the use of php mail, usually missing MX record information being sent with the mail headers or otherwise incomplete server configuration.

Regards,
Markus

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not receiving all admin emails 2 weeks 4 days ago #242846

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  • HedyDezigner
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Hi Markus,

thank you for your quick response!
The spambox is totally empty (this email account is only used for online subscription) .
I changed the mail settings to SMTP (only in the Joomla global configuration or anything else?)

And does the fact that there are two email addresses used for the admin emails influence something? I just removed one of them.

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not receiving all admin emails 2 weeks 4 days ago #242847

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If they are using the same domain it shouldn't be a problem.
And yes only in the global configuration. Make sure to send a test mail, there is a test mail button underneath joomla's email setup.

Additionally, please make sure there is a default email defined in BF => Configuration (forgot to mention it).

Regards,
Markus

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not receiving all admin emails 2 weeks 3 days ago #242869

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  • HedyDezigner
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Hi Markus,

did all that. Thanks again for helping.
The spam box was empty by the way ;-)

The next few days will show whether the problem is solved, but I am confident!
Hedy

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not receiving all admin emails 2 weeks 3 days ago #242897

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no problem!

If you are happy, please leave us a small review here to keep us motivated:
(Please turn off your VPN and local Apache prior reviewing as your review might get blocked):
extensions.joomla.org/extension/contacts...orms/breezing-forms/

Thank you!

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