My posts are not appearing. What's up?

  • ALRA1
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ALRA1 created the topic: My posts are not appearing. What's up?

I have made several post and replies over the last while (the last one related to issue with Telegram).

You have every set to moderated so I'm not sure if your support staff is overwhelmed or just missing the ones I've made. There is no indication that my posts are even going through which leaves me wondering if my inquiry is even being looked at.

Why are posts not automatically published like they used to be. Or at least give ones who have bought your extension a place to safely post without worry were being ignored.

I hope this post finds you well.
#240408
  • TheMuffinMan
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TheMuffinMan replied the topic: My posts are not appearing. What's up?

HI,
that has indeed been a setting made by the staff before I returned and hasn't been communicated because of all the locomotion.

I turned it back on, so I will receive all free forum posts now, too.

However, this was a setting for the free forums. If you are a paying subscriber, please post into the Club Forums, there the notification never had been turned off (I actually switched to Club Forums from the ticket system to be more flexible and quicker on replies, less "bureaucracy" compared to a ticket system).

If you have an open request, please tell me which is the most important to you and I gonna have a look at it.

Regards,
Markus

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  • ALRA1
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ALRA1 replied the topic: My posts are not appearing. What's up?

Hi Markus,

Thanks for your reply.

Is it possible to take a look at the ones I've posted in the last couple of months. I still do not see them.

I also do not appear to have access to the club forum section.

Thanks.
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  • TheMuffinMan
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TheMuffinMan replied the topic: My posts are not appearing. What's up?

Hi,

can you please try now if you have access? I added you a 6 months for free.
Your last payment has been a support renewal XL back in 2018.

I will try finding your last posts from the free forums but might reply tomorrow, ok?

It is not that easy because I cannot find them easily when they are pending state, so I will look directly in the database.

If you have an urgent or new case, feel free to post this one already.

Regards,
Markus

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