BF : how to delete records without any "Logging" (BF zombie records)

  • Gilles361
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Gilles361 created the topic: BF : how to delete records without any "Logging" (BF zombie records)

Hi,
I've created a BF test form without any "logging element". When I try to see BF records, in order to delete them, they don't show, but are present as I can count them...

I've tried to build a CB form in order to delete them, but I'm getting an "access list" error message.

Any solution to delete these zombie BF records?
thanks, Gil
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  • mihaela
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mihaela replied the topic: BF : how to delete records without any "Logging" (BF zombie records)

Hello,

I've tried to recreate your situation.

When logging is UNCHECKED for ALL of the elements in a form, then there will be no record of this submission in Manage Records, nor in the Content Builder View.

The "access list" erorr is due to some permission set up incorrectly, but even if you resolved that the records would not be able to see nor delete the records of that form.
They would not be displayed, the same as in Manage Records.

Therefore, I've come to the conclusion that the only way to delete records of this form (unless you turn on Logging for at least one element) is to delete it directly from the database in #_facileforms_records table because that is the only place where they appear.

Regards,

Mihaela
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  • Gilles361
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Gilles361 replied the topic: BF : how to delete records without any "Logging" (BF zombie records)

Hi,
I've turned ON some elements but still have previous ZOMBIE records counts...

I've deleted ZOMBIE records using PhPMyAdmin and #_facileforms_records
Thks, Gil
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  • mihaela
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mihaela replied the topic: BF : how to delete records without any "Logging" (BF zombie records)

Hi again,

Yes, only the records submitted after a field's "logging" is checked would appear. The other ones no.

Regards,

Mihaela
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