Message not received

  • mturano
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mturano created the topic: Message not received

We are using breezingforms on a joomla website. When a customer submits a form, they are taken to a thank you page and also receive a copy of their message via automated email. We have one customer who is claiming that they have sent a message via online form and have gotten to the thank you page but we have not received the message. The message never reached our database.

Has anyone had any similar issues with a sporadic email not reaching the database? Other than this one person, to our knowlege all messages from the website have made it into the database.

Is there something that would prevent only certain users from successfully sending online forms? Like a security setting on their end? Or maybe certain browsers that a form won't work on?
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mturano replied the topic: Message not received

We discovered that this was only happening when customers were trying to attach larger sized PDF files. There was no mention of file size limits, and no way to limit the size of the file clients could attach, so we removed the functionality of attaching a PDF from our form.
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