Can't get email after form submitted

  • ilias
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ilias created the topic: Can't get email after form submitted

Hello, we have checked Mail notification and set Mail recipient(s) but no email sent to us after form submitted. We also set the same email address to Configuration.
Could you help us with this, please?
Thank you in advance.
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MarioPuco replied the topic: Can't get email after form submitted

Hey,

Please check this article and try to debug your email situation : crosstec.org/en/blog/934-how-to-1-debugg...ur-forms-e-mail.html

IF you are still stuck afterwards please let me know.

Regards,
Mario

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  • ilias
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ilias replied the topic: Can't get email after form submitted

Hello,
We've read the related article - thank you!

Regarding the paragraph "We're assuming you already set the options to receive Admin mails and that the field containing the user's email address has the Mailback option turned on." ...we're not sure if we've set that.
In BreezingForms' configuration we did set an email to receive emails and also in Mail notification and Mail recipient(s) if this is what you mean,

Nevertheless, we tested the Global Configuration in admin area to send a test, the green (success) message is being displayed but we received no email!
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MarioPuco replied the topic: Can't get email after form submitted

Hi,

Can you send me your backend access so I can check this out for you ?
IT would be easier for me...
You can send your info to support@crosstec.org and I'll get back to you.

Regards,
Mario

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  • ilias
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ilias replied the topic: Can't get email after form submitted

We've sent you an email with credentials.
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MarioPuco replied the topic: Can't get email after form submitted

Hey,

I got your info and did a couple of tests...
Non of the email went throuh, not the ones sent through the Forms nor via Send Test Mail function.
This leads me to belive that the issue is beyond the level of BF and you should contact your hosting provider about this as they will surely have more info about this.
Once your email with Send Test Mail function start to come in we can investigate this further.
BreezingForms is using Joomla Mail API for sending emails so this must work in order for BF to work.

Regards,
Mario

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