Autoresponder "Special" don´t work - no email sending

  • zahmundzornig
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zahmundzornig created the topic: Autoresponder "Special" don´t work - no email sending

We like to use the feature "Special" (not "Standard") for an individual autoresponder email text. But whatever we write in the Email text field (only text), the email did not send out. When we change from "Special" to "Standard", the email will send and includes the classic information block.

Any ideas what´s wrong with the feature "Special"?

Joomla 3.9.8
Breezing Forms 1.9.0 Stable (931)
neu.oktoberfest.cc/kontakt/reservierung

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mihaela replied the topic: Autoresponder "Special" don´t work - no email sending

Hello,

Please try to reinstall the latest BreezingForms version because there has been an minor bug with the "Custom" emails which was corrected eight away in a minor silent update.

Therefore, please reinstall BreezingForms and let me know whether after you do so it works.

Regards,

Mihaela
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zahmundzornig replied the topic: Autoresponder "Special" don´t work - no email sending

Thank you for your reply. But it didn´t work. Reinstall and deinstall Breezingforms/reinstall are done, but custom autoresponder emails via "Special" are still not send.
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mihaela replied the topic: Autoresponder "Special" don´t work - no email sending

Hmm, that is strange.

Can you please try to clear cache and see whether that resolves anything.

Go to Joomla > System. Clear Cache and Clear Expired Cache.
Check if you are running Joomla Cache on your website .
You can check it System > Global Config. > System > Cache Settings > System Cache > and set it to "Off".

Let me know the result.

Regards,

Mihaela
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Eddy.vh replied the topic: Autoresponder "Special" don´t work - no email sending

Hallo.

Ich gehe davon aus dass das Benutzer E-Mail Feld als Rückantwort eingestellt ist.
Funktioniert denn die admin E-Mail als spezial?

Hello.

I assume that the user email field is set as a reply.
Does the admin e-mail work as special?
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zahmundzornig replied the topic: Autoresponder "Special" don´t work - no email sending

Hallo,

es war alles korrekt eingestellt. Unser Server war der Übeltäter. Während die Admin Emails immer durchgelassen wurden, wurden die Auto-Responder Emails ausgefiltert, da Spamverdacht. Wahrscheinlich war der Auto Responder Text zu kurz o.ä.

Vielen Dank für den Support,
Michael
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