Admin email - Reply-to: submitter email value

  • Tony.Chan@ventura.org
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Tony.Chan@ventura.org created the topic: Admin email - Reply-to: submitter email value

Trying to get the Admin e-mail to come from the email address that the submitter entered in the form.
On the form, there is a email field entered by the user (field name: email) and also a Name field entered by the user (field name: name). On the email element, I have checked the Mailback as Sender checkbox in advanced options.
In the admin email settings, I have added:
Alternative Reply-To Email: {email}
Alternative From Name: {name}

The name element shows up correctly in the admin email but the email address still shows as the email set in the Global Joomla configuration. Would like it to show as the user submitted email so that the admins can just hit reply and the reply will go back to the user submitted email.

I have looked at:
crosstec.org/en/support/online-documenta...r-email-address.html

Do we need to edit the helpers.php file to make this work ?
We are using: BreezingForms 1.9.0 Stable (build 926)
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  • Eddy.vh
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Eddy.vh replied the topic: Admin email - Reply-to: submitter email value

the sender of the email is your site, so it is normal that the sender's address is that of the site. The response address is normally that of the user. Have you tried the reply option of your emailer?
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  • mihaela
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mihaela replied the topic: Admin email - Reply-to: submitter email value

Hello,

I will explain how this works.

The email address that you use as "Alternative Reply-To Email" will be set as the email address on which user will send the email response in case he clicks on reply.

Here crosstec.org/en/support/online-documenta...r-email-address.html is the explanation why emails are configured that way. Shortly, to avoid emails being recognized as spam.

Also, it is explained how to set that email you enter in "Alternative Reply-To Email" as senders email.
Therefore, if you wish that the email address of the user which is entered in the form is set as the email address of the sender you have to do a change in the code as suggested in the article.

The address when you click on a reply button in the admin email should be the address from the form without making this change, though.

Also, another solution that might work in your case is crosstec.org/en/support/online-documenta...n-i-change-that.html .

Let me know whether that resolves the issue.

Regards,

Mihaela
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  • Tony.Chan@ventura.org
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Tony.Chan@ventura.org replied the topic: Admin email - Reply-to: submitter email value

I have been trying to use the shortcode {email} but it doesn't work. I think that I need to change the helpers.php file to make the shortcode work.
Trying to make that change and then will retest.
Thanks
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mihaela replied the topic: Admin email - Reply-to: submitter email value

Hello again,

Ok, let me know after you retest whether that made it work.

Best regards,

Mihaela
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