Problem with mobile

  • michel68eliah
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michel68eliah created the topic: Problem with mobile

Hi,

I created this formular conference2018.jades-asbl.be/index.php?o...=featured&Itemid=125 with breezingform pro on website conference2018.jades-asbl.be

When subscribers sumit their data by PC, all are right, aund then get a thank message.

Unfortunetely, when they try by phone, they receive a blank page as thank you message, and breezingform do not take the registration.

How can i solve this problem ?

Best regard,

Elisabeth
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DarkoCujic replied the topic: Problem with mobile

Hey,

a couple of questions first please :)

Does the same happen when using a PC in a browser with responsive layout enabled? Is there anything in the PHP error log? Could you check it out? What PHP version are you running?

Let me know as much info as possible and I'll check it out.

Kind regards,
Darko

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wildamateurnight replied the topic: Problem with mobile

We had the same issue its working on browser but on mobile version not where I can find the error log file for breezingform
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wildamateurnight replied the topic: Problem with mobile

Please check

This message contains confidential information
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DarkoCujic replied the topic: Problem with mobile

Hey,

for the PHP error log, either ask your hosting provider or check if there's an error_log file present in the root of your Joomla installation.

As for this error, does the form contain a second page in the form or is this /thank-you a static page that all forms go to?

Regards,
Darko

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  • wildamateurnight
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wildamateurnight replied the topic: Problem with mobile

the thank-you is a static page
here's the error log

/administrator/components/com_breezingforms/libraries/crosstec/classes/BFQuickModeMobile.php on line 143
#232916
Moderators: ForumSupporttomeperica
Time to create page: 0.069 seconds

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