TOPIC:

Issue with thank you page 11 months 2 weeks ago #266735

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  • ALRA1
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I am running into two issues:

When I use the form in an article the form does not get submitted and the thank you page is blank.

When I enable the iframe option the iframe is too small on the page to be of any use. IT looks to only be displaying the original form when this is enabled. Still not entry is recorded.

I then decided to just use the menu link option to display the form, but when it's submitted the thank you page is blank except for the form title. Again no no entry is recorded.

Not sure its a site cache issue or something else, but it's very frustrating. I have tried clearing it.

I am using YooTheme Pro.

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Issue with thank you page 11 months 2 weeks ago #266736

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  • ALRA1
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I figured out some of the problem.

I had checked "Mail notification" but had not entered an admin email. ONce I fixed this allowed the thank you page to appear as a modal box.

However, I still cannot get the entry to be recorded and captures not have any email notifications get sent to either admin or the user submitting (yes, I enabled mailback in the email field)

I am also not seeing any of the validation messages (red error box) when I select Bootstrap for the template.

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Issue with thank you page 11 months 2 weeks ago #266742

  • tihana.krivic's Avatar
  • tihana.krivic
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Hi,

I need to check that.

Could you please send me login information, backend link, and frontend link?

Use this tag:
[confidential]
[/confidential]

P.S:please write name of form too

Regards,
Tihana

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Issue with thank you page 11 months 2 weeks ago #266796

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  • ALRA1
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Thanks Tihana! Details as requested.

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Last edit: Post by ALRA1.

Issue with thank you page 11 months 2 weeks ago #266797

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Hi,

I found what caused this.

I made a copy of your form, and when I remove invisible recaptcha, it worked normally, records are saved to database and mail is sent too.

Please try to test with normal recaptcha,just find new keys for this

Let me know the result

Regards,
Tihana

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Issue with thank you page 11 months 2 weeks ago #266804

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  • ALRA1
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Ah, ok. Thanks Tihana!

Yes, The Captcha seems to have been the issue. Is Invisible Captcha a known issue with form submissions?

This message contains confidential information


Thanks,
Alex

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