TOPIC:

Can only edit saved forms sometimes 1 month 4 days ago #249946

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  • kholt62
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I am having a problem with data getting displayed from a saved record.

I login as a registered user and fill out a form. After I submit the form I get a confirmation page and I have a link to let me edit the data I submitted.

The problem is that it only works part time. I have had several users say that the form is blank and their data is missing even though I have the record of what they submitted in the back end. I have been able to recreate the problem myself but only sometimes.

I had one case that I waited about an hour and logged in and the data appeared although it was not there before.

It seems to be affected in Chrome, Edge and Firefox. I don't think it's the browser, although it was Edge that I logged into first when the data appeared after I waited. I checked Chrome and it was there too.

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Can only edit saved forms sometimes 1 month 2 days ago #249961

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  • tihana.krivic
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Hi,

I am not sure that I understood you correctly, so I have a question:
are you using combination of BF and CB, and then in CB list view you tried to edit records?

Regards,
Tihana

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Can only edit saved forms sometimes 1 month 2 days ago #250001

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I am using a combo of BF and CB. I use the CB records for my own purpose in in the back end. I have a resume service. The submitted records are intact. But on the front end my clients fill out an interview form and they are able to edit it until the resume is completed. Sometimes the record in the front end is is blank for some users like they never filled it out. But I still see the original submission in the back end although it's blank to them in the front end.

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Can only edit saved forms sometimes 1 month 2 days ago #250003

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Hi,

go to Extensions->Plugins->and find Email Cloaking->please disable this plugin.
Another customer had the same problem, and this solved it.

Let me know if it helps you too

Regards,
Tihana

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Last edit: Post by tihana.krivic.

Can only edit saved forms sometimes 1 month 2 days ago #250005

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Thanks for helping! It is already enabled. Perhaps disabling it??

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Can only edit saved forms sometimes 1 month 2 days ago #250006

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Hi,

Yes. Please disable this plugin

Regards,
Tihana

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