TOPIC:

Support ? 6 months 3 days ago #239031

  • Topic Author
  • OlivierF
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  • Fresh Breezer
  • Fresh Breezer
  • Posts: 16
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Hi,
i bought a pro subscription and opened a ticket the 18 December and never received an answer, how can i have a support on crosstec ?
Regards,

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Support ? 6 months 1 day ago #239051

  • mihaela
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  • Developer
  • Developer
  • Posts: 3128
  • Karma: 105
  • Thanks: 413
Hello,

I have just checked and in our system and there is no unanswered ticket from the 18th of December.

Could you please explain what was the issue that you have?

Regards,

Mihaela

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Support ? 6 months 20 hours ago #239074

  • Topic Author
  • OlivierF
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  • Fresh Breezer
  • Fresh Breezer
  • Posts: 16
  • Thanks: 0
Hi,
here is a screenshot of my request and the confirmation i received from your system :
www.screencast.com/t/b2IIsCTaee
Seems to have a bug on your system.
I didn't received an invoice and wanted to know how to have ?
Regards,
Olivier

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Support ? 6 months 3 hours ago #239086

  • mihaela
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  • Developer
  • Developer
  • Posts: 3128
  • Karma: 105
  • Thanks: 413
Hello,

I see now that I have received this request, but I have also answered it on 19th of December.

I see that the reporter was not passed correctly so I guess that is the reason you didn't receive my response. We will try to fix this as soon as possible.

Regarding your request, we will need all of the following information in order to write an invoice.

Billing information :

Company Name
Billing address
VAT number
Ordered product(s)
Price
Date of purchase
Payment method
Transaction ID ( if paid with PayPal)

Therefore, please send the Payment method, Transaction ID and Price of the ordered product.

Regards,

Mihaela

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Support ? 5 months 4 weeks ago #239136

  • Topic Author
  • OlivierF
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  • Fresh Breezer
  • Fresh Breezer
  • Posts: 16
  • Thanks: 0
Hi,

This message contains confidential information

Regards

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Last edit: Post by mihaela.

Support ? 5 months 3 weeks ago #239151

  • mihaela
  • Offline
  • Developer
  • Developer
  • Posts: 3128
  • Karma: 105
  • Thanks: 413
Hello again,

Thank you for the information needed.

We have forwarded your request for the invoice so our accounting department will get back to you with the invoice.

Regards,

Mihaela

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