TOPIC:

Always freezing on 0% if there is a file to upload 8 months 2 weeks ago #238627

  • Topic Author
  • Oidon
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Hello,

There is no way to let "upload file" to work.
I tried every configuration/combination with and without validation.
"Submission" just does not work only when there are files to upload.
Always freezing with 0%.

I have purchased breezingform a few days ago and updated from free- to the pro-version.
I thought the "update" could have caused the issue.
So I created the package (form) and uninstalled the software and reinstalled.
Nothing was changed.

In fact I wanted to ask why the maximum size is not reflected.
But now, I will be happy if the submission with upload files in anyway work.

Can someone help me?
Thank you

Ichiro

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Always freezing on 0% if there is a file to upload 8 months 1 week ago #238677

  • mihaela
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Hello,

Sorry for not answering sooner.

Do you in your form have a regular "File upload" field or you have checked "Use HTML5 upload" or "Use Flash upload (legacy)".

If you have, could you please try to use the regular "File upload" element to see whether the same issue will occur.

Let me know the result.

Regards,

Mihaela

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Always freezing on 0% if there is a file to upload 8 months 1 week ago #238678

  • Topic Author
  • Oidon
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Hello,

I tried various combinations and possibilities.
As I wrote on the following/next post I installed the extension "breezingforms" on the other domain and tested.
It worked fine so far without any problem.

So, I assume the software was messed up through the update process.

That is why I like to make a new clean install again.

In fact I uninstalled the extension three times, and after each uninstall I deleted all the database with related files from the server.
Then I installed again, however it occurs the same problem and I see the logo of "breezingform free" and old data.
It means, apparently it was not uninstalled completely.

What I did, is

1. Uninstall the breezingforms on the joomla-backend.
2. Delete the following files from FTP
.../component
.../module
.../language
.../media
.../administrator/component
.../administrator/module
3. Delete the files from server "phpMyAdmin"

Apparently some files should have remained without being cleared.

Would you please tell me how I can delete all the files completely?

Let me say again.
I guess the clean install may help because it worked on another domain.

I will be appreciated if you can answer a bit quickly this time.

Thank you

Ichiro

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Always freezing on 0% if there is a file to upload 8 months 1 week ago #238684

  • mihaela
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Hello,

Thank you for the explanation.

This sounds like it could be a caching issue. Please try to clear cache.

Go to Joomla > System. Clear Cache and Clear Expired Cache.
Check if you are running Joomla Cache on your website .
You can check it System > Global Config. > System > Cache Settings > System Cache > and set it to "Off".

Let me know whether that makes a difference.

Regards,

Mihaela

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Always freezing on 0% if there is a file to upload 8 months 1 week ago #238692

  • Topic Author
  • Oidon
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Hello Mihaela,

Thank you very much for a prompt answer.

For your information, "system cache" is always "off" on my site.
I cleared the cash after the uninstall and a new install as well.

But now, according to your suggestion, I uninstalled once again and deleted all the related files and made a new install.
In between I cleared cash several times.

Nothing was changed.

Then I tried to set a form with exactly the same configuration on an another domain as well.
It works fine and quickly upload the images.
On another domain it was made a clean install, it means only the pro-version is installed without being installed any free version before.

So I assume that something is still remained without being deleted.
Besides the Logo-image of "breezingforms free" and "get pro version" is still to see.

I created a package and downloaed forms.
But as I just purchased a breezingforms, so the forms which I made are not so important.
All I wish is to delete this extension completely.

I hope you can help me.

Thank you

Ichiro

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Always freezing on 0% if there is a file to upload 8 months 1 day ago #238813

  • Topic Author
  • Oidon
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Hello,

Your forum system makes me a bit confused.
As I received an answer per Mail I answered on the support mail.
As I had no idea if you received my post or not I posted again to the support, and nothing happens.
So I write again on this forum.
Anyway my situation was not changed at all and I still cannot use the breezingforms after the purchase more than three weeks ago.

Regards,

Ichiro

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