Submit does not work when using recaptcha

  • ssscot
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ssscot created the topic: Submit does not work when using recaptcha

Hi
I am new to BF and i have made my first form and everything works fine when i use captcha but i noticed that i get spam all the time so i changed the form to use recaptcha.

Using the i am not a robot tick box it would just spin constantly so i changed to invisible which seems to work fine but the submit button does not work.

Is this a common issue? If i use the test options in BF both methods work it is only when i use the form on the actual website.



Regards
John
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MarioPuco replied the topic: Submit does not work when using recaptcha

Hello there,

Could you send us a URL to your Form please ?

Regards,
Mario

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ssscot replied the topic: Submit does not work when using recaptcha

Hi
its www.precisionpvc.co.uk and its under the button "to request more information or a quote click here"

The site uses Gantry 5 just in case that makes a difference

John
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MarioPuco replied the topic: Submit does not work when using recaptcha

Hi,

I can see that you are using "Invisible ReCaptcha" on your site.
Can you try to add regular ReCaptcha 2.0 just to see will it work ?
It would be best if you set your ReCaptcha on the last page of your form ( NOT THE THANK YOU PAGE ).

Let me know how it goes.

Regards,
Mario

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ssscot replied the topic: Submit does not work when using recaptcha

Hi
I have changed it back to recaptcha 2 and the tick box just spins
I have attached a screenshot of the form setup and where the captcha is inserted

I have checked my recaptcha setup on my google admin and it looks fine

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Eddy.vh replied the topic: Submit does not work when using recaptcha

Hello.

Try to disable form navigation and mention your last page as a thank you page.
I think the problem is there.
Your submit button must be on the first page after this action.
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