Attached file not send to admin e-mail

  • kaposvaruniversity
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kaposvaruniversity created the topic: Attached file not send to admin e-mail

Hi!

My form was working perfect, but now it doesn't send the attached files to admin e-mail address. I can give access to the admin if it's help

Thanks!
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mihaela replied the topic: Attached file not send to admin e-mail

Hello,

Please go to the Advenced properties of the "File upload" field where the user attaches the files and check the Attach to admin mail(s) checkbox.

Let me know whether the attached files are sent along with admin email.

Regards,

Mihaela
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  • kaposvaruniversity
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kaposvaruniversity replied the topic: Attached file not send to admin e-mail

hi Mihaela! Everything is ok in settings, this option is checked. I watched the records, and the problem not just in mail, the files not arrive in the admin also. So there isn't any uploaded file in the BF records. Can you see the admin please? Can I send you the access?
#235823
  • kaposvaruniversity
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kaposvaruniversity replied the topic: Attached file not send to admin e-mail

Hi Mihaela! I checked that option and the problem is that the uploaded files not seen in the admin too. So they aren't in the records... can I give you an access to my admin?
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mihaela replied the topic: Attached file not send to admin e-mail

Hello,

Yes, in that case, please send me backend access so I can take a look at the form from first hand. You can send the credentials to mihaela.kobovac@crosstec.org.

In the email please write the name of the form that I should look at.

Regards,

Mihaela
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mihaela replied the topic: Attached file not send to admin e-mail

Hello again,

Thank you for the backend credentials.

I've copied your form and did extensive testing.

I came to the conclusion that in case you have "Enable one-page Layout" set to "Yes" the form is working fine when a regular submit button is used to submit the form and not the custom one that you have created.

In case "Enable one-page Layout" is set to "No", the form is working fine in both cases, even if custom submit button is used.

Therefore, can you please try to disable one page layout, or in case you wish to have it, use the regular button instead of the custom one.

Let me know whether this helped resolve the issue.

Regards,

Mihaela
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