BF: Rückantwortmails werden nicht versendet

  • jooomlaa
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jooomlaa created the topic: BF: Rückantwortmails werden nicht versendet

Ich habe seit kurzem ein Joomla-Projekt zur Betreuung übernommen. Enthalte ist dort auch BreezingForms, was mich sehr freute, weil ich das in auch in meinen anderen Projekten seit vielen Jahren verwende. Ich habe eine BF-Lifetime-Lizenz und denke bzgl. BF auch fit zu sein.

Jedoch tritt in diesem Projekt das Problem auf, dass keine Rückantwortmails an den Formularabsender zugesendet werden. Die Zustellung der Adminmails funktioniert. Der Kunde meint, dass es früher ging.

Ein mgl. Verdacht den ich habe, ist das die Akeeba AdminTools evtl. dies verhindern. Diese sind zumindest in der Lage im Joomla die Funktion "Link an Freund senden" zu unterbinden. Die entsprechende Option habe ich aber abgeschalten. Außerdem dürfte da dann grundsätzlich das Absenden des Fomulars verhindern werden. Es wird aber gesendet, verarbeite und die Admin-Mail geht auch raus. Es muss also irgendwie am BF liegen. Wie gehe ich bei der Fehlersuche vor? Was führt schnell zu einer Löung?
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mihaela replied the topic: BF: Rückantwortmails werden nicht versendet

Hello,

I hope that we can continue in English since we're a bit low with German speaking staff at the moment.

Since Admin emails are sent, the Mailback email should be sent as well.

If I understood you correctly, you have tried disabling Akeeba AdminTools and the Mailback still didn't work, is that correct?

Please check whether you have Mailback checkbox checked in Advanced properties of the field where user filling in the form enters his email, since that is the key of sending Mailback emails.

Let me know whether the Mailback checkbox was checked.

Regards,

Mihaela
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