TOPIC:

Multiple form responses in one email 3 years 7 months ago #223219

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I am maintaining a website which has been running smoothly for some time except occasionally, whenever a form is filled in, the email response to the site admin contains more than one form response (from a previous form filler).

So a person out there fills in a form, the responses are condensed into a std. email back to the site admin. However, in this case, forms filled in by 2 different people one hour apart can appear as ONE email to the site admin with the 2 responses appended. The problem is I can not see how to turn this behaviour off as it is all too easy for the site admin to "process" the 1st response and not see the 2nd response further down in the same email.

Any ideas ?

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Multiple form responses in one email 3 years 7 months ago #223231

  • marko.bosnjak
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Hi,

just to be sure I got this correctly, you're saying that you're getting 2 form submissions inside one email? Is that right?
That shouldn't be possible. BF can send only one submission per email, unless you do some custom coding.
That kind of behavior seems very strange.

Regards,
Marko
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Multiple form responses in one email 3 years 7 months ago #223479

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This is what the receiver of the form submissions is telling me. They have reported this behaviour about once every 2 months over the last year. I have said I can not see any way this could happen but they keep reporting it.

I have now included myself as a recipient of the form submission (with permission) and will just wait it out until I see it myself. I will check the email, the headers and cross-check with the database entries.

I will respond here but it may take some weeks. Unfortunately they have not kept examples of these emails.

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Multiple form responses in one email 3 years 7 months ago #223489

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OK,

that seems like a good thing to do.
If it happens again, we'll proceed to further steps.

Regards,
Marko
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