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Update to 940 with update key 1 year 10 months ago #246429

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  • mikevid
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I'm on build 939 trying to update to 940. I got the update key entered in BreezingForms 1.9.1 Stable (build 939) - Configuration and I cleared cache. Still receive error trying to update. "Failed to download package. Download it and install manually.." Can you assist? Thank you

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Update to 940 with update key 1 year 10 months ago #246430

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Hi,

another customer had a similar issue, despite clearing the cache, it didn't work but after a few hours.

I can only guess at this point why this happens, maybe the cache clearing is not working properly on your site or something else prevents it from doing it.

However, you can try to log out from the admin, then login again. I think joomla clears and repopulates the cache then as long as you are super user.

If that also doesn't work, you can add your key using phpmyadmin in the "extra_query" column for the component in the database. But that would be the last resport that I would try.

Regards,
Markus

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Update to 940 with update key 1 year 10 months ago #246431

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Logged out as admin. Logged in again admin (super user) still didn't work. Other ideas? Or do last resort phpmyadmin solution?

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Update to 940 with update key 1 year 10 months ago #246432

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Hi,

can you please check the table #__updates and see if there is an entry for BreezingForms Pro? (should be on the last page or close to it).
Then check its "extra_query" column. If it is empty, then add your key there like this

key=YOURKEY

This will basically update the cache and it should work.

If not, then I can still help you on debugging this, it is also in my interest to find out why this sometimes happens.

Regards,
Markus

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Update to 940 with update key 1 year 10 months ago #246433

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xxxxx_updates has 24 entries and all are language updates, nothing else.

xxxxx_update_sites has 12 entries and the last one is BreezingForms Pro. Column extra_query has "key=0-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

I checked my key and it matches the db entry. The only difference is "key="

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Update to 940 with update key 1 year 10 months ago #246434

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I found it. I cleared cache from Joomla System > Clear Cache. That was incorrect, because I see a Clear Cache button in the Extensions: Update screen. So I tried that and it works, the update applied. Sorry for the confusion. Thank you for your help!

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