500 Internal server error

  • blacklabimaging
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blacklabimaging created the topic: 500 Internal server error

Hello,

We are trying to install the package on our Joomla site and right after the package finishes uploading we get:
The server encountered an internal error or misconfiguration and was unable to complete your request.

We checked folder permission and they are all good. We can update and install other packages ok.

We checked php.ini settings and they all look ok as well.

Need some help getting this installed.

Thanks,

Robert
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DarkoCujic replied the topic: 500 Internal server error

Hello,

what component is this related to? What Joomla version are you using? Can you ask your hosting provider to send you the PHP error log so I can see what's causing the error?

Kind regards,
Darko

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  • blacklabimaging
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blacklabimaging replied the topic: 500 Internal server error

We are trying to install Forms. Latest joomla release. Self hosting on AWS.

It looks like its stemming from mod_security on apache. Trying to work on the error now, but if you can help, that would be great.

This is the error being thrown.

[Thu Aug 09 21:26:40.737510 2018] [:error] [pid 20349] [client 75.146.234.94] ModSecurity: Access denied with code 44 (phase 2). Match of "eq 0" against "MULTIPART_UNMATCHED_BOUNDARY" required. [file "/etc/httpd/conf.d/mod_security.conf$
[Thu Aug 09 21:26:40.737558 2018] [http:error] [pid 20349] [client 75.146.234.94:54471] AH01579: Invalid response status 44, referer: www.blacklabimaging.com/administrator/in...option=com_installer
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blacklabimaging replied the topic: 500 Internal server error

We were able to install it by temporally disabling the rule.
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  • gwsdesk
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gwsdesk replied the topic: 500 Internal server error

Glad to hear you could resolve it for now. It is a pity that AWS does not has tools available such as mod_security control (CMC) as provided by for cPanel driven servers . Posting this for people who Do use cPanel and run in the same issue. As you can see CMC allows for immediate deactivating a rule on global or site basis either temp. or indefinite and offers some more goodies useful for Webmasters.

Leo B)

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warnerbeck replied the topic: 500 Internal server error

This error means there is a problem on the server side. A Server Error can be caused by any number of things from uploading the incorrect file to as bug in a piece of code. This error response is a generic "catch-all" response. The web server is telling you that something went wrong, but it's not sure exactly what that is. If you have root access, you should review your web server's error logs to get more information about this. If you are using shared hosting plan, you should contact your host to get more information. The best way to debug the error depends upon the server and what's actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.
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