Email Problems - IMPORTANT PLEASE READ! 7 years 7 months ago #108764

  • Topic Author
  • lennerd
  • Offline
  • Developer
  • Developer
  • Posts: 4669
  • Karma: 72
  • Thanks: 411
Problems with emails you'll find anywhere else. We know that every extension developer frequently and often has issues with emails. This is NOT a problem of breezingforms but a problem of the different setups of joomla installations, server setups, spam detection and so on.

What you need to make sure to have in your setup to rule out other issues:

- In the Joomla configuration, always use a default email with the same domain part as the site is running on
For example, if the domain of the site is , then use an email address like

- In the Joomla configuration, try the phpmailer first

- In BreezingForms => Configuration => do the same with the default notification address as described above (domain part)

- If you need to use custom reply-tos (mailback as sender) in BreezingForms, check the results with the phpmailer setup.
If it doesn't do it, try SMTP.

- If SMTP doesn't do it, ask your hosting company why it forces to reply to always to be equal to the sender (BreezingForms doesn't touch the Sender because this would lead to false-positive spam detections on the receiving side, but strictly uses addReplyTo() as of the Joomla! Mail Api, which more mail servers let through) and ask them to change that behavior if possible.

- Always check different email addresses when testing maibacks, not just one address like a random gmail one. Also check spam folders. Especially Gmail doesn't like altered reply to addresses.

Especially the part with sender address is a frequent problem across every extension. Well, some say they don't have any problems with extension X or extension Y, while others do. It depends on so many things that joomla itself all can't cover. In the end it is our job to cover the problematic cases.

BreezingForms itself is strictly using the Joomla! API regarding emails, everything from the setup up to sending, so the problems are usually at the Joomla or server setup end. That is indeed our fault, because we are not using our own email api like others do. What we gonna do in the future is to carry our own specialized email api with BreezingForms to reduce the amount of conflicts, getting around usual email issues that joomla can't cover.

So why it works for others? Simply because they force to send by the phpmailer, no matter what you tell joomla to do. So if you belong to the lucky ones with a correct setup for emails using php's mail() function, you are fine. But I hope you get the point, the issues regarding this are usually at a different point and if it works with another solution then by coincidence. Still doesn't solve the main problem.

Hope that clarifies things and you notice that we do care.

Satisfied? Consider a membership!
Like us on Facebook
Follow us on Twitter
The following user(s) said Thank You: osmosisinc
The topic has been locked.
  • Page:
  • 1
Moderators: ForumSupport
Time to create page: 0.042 seconds

BreezingForms Pro 1.4.7 for WordPress Released!

Available in the membership section.

September Discount!

Massive discounts on all subscriptions!

Get Your Subscription Here

Quick Links










Apprendre BreezingForms (French Community)

Apprendre et maîtriser BreezingForms par des tutoriels et exemples, le tout en français

Questions et réponses sur les forums de l'AFUJ


Special Offer

Summer Sale! All subscriptions at a special price!

Includes prio support, all of our current and future Joomla!® extensions and Joomla!® templates for the duration of your membership.

Get it from here

3rd Party Discount - 25% Off

We help you to keep your costs under control. If you are a new member and purchased a form building tool from a different form vendor, then you'll get a 25% discount on our subscription plans.

How to receive the discount:

Send us a quick email to with a proof of purchase (for example a paypal receipt), await payment instructions and enjoy your membership!