TOPIC:

Email Problems - IMPORTANT PLEASE READ! 7 years 7 months ago #108763

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  • lennerd
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Hello,

Problems with emails you'll find anywhere else. We know that every extension developer frequently and often has issues with emails. This is NOT a problem of breezingforms but a problem of the different setups of joomla installations, server setups, spam detection and so on.

What you need to make sure to have in your setup to rule out other issues:

- In the Joomla configuration, always use a default email with the same domain part as the site is running on
For example, if the domain of the site is www.mycoolwebsite.com , then use an email address like info@mycoolwebsite.com

- In the Joomla configuration, try the phpmailer first

- In BreezingForms => Configuration => do the same with the default notification address as described above (domain part)

- If you need to use custom reply-tos (mailback as sender) in BreezingForms, check the results with the phpmailer setup.
If it doesn't do it, try SMTP.

- If SMTP doesn't do it, ask your hosting company why it forces to reply to always to be equal to the sender (BreezingForms doesn't touch the Sender because this would lead to false-positive spam detections on the receiving side, but strictly uses addReplyTo() as of the Joomla! Mail Api, which more mail servers let through) and ask them to change that behavior if possible.

- Always check different email addresses when testing maibacks, not just one address like a random gmail one. Also check spam folders. Especially Gmail doesn't like altered reply to addresses.

Especially the part with sender address is a frequent problem across every extension. Well, some say they don't have any problems with extension X or extension Y, while others do. It depends on so many things that joomla itself all can't cover. In the end it is our job to cover the problematic cases.

BreezingForms itself is strictly using the Joomla! API regarding emails, everything from the setup up to sending, so the problems are usually at the Joomla or server setup end. That is indeed our fault, because we are not using our own email api like others do. What we gonna do in the future is to carry our own specialized email api with BreezingForms to reduce the amount of conflicts, getting around usual email issues that joomla can't cover.

So why it works for others? Simply because they force to send by the phpmailer, no matter what you tell joomla to do. So if you belong to the lucky ones with a correct setup for emails using php's mail() function, you are fine. But I hope you get the point, the issues regarding this are usually at a different point and if it works with another solution then by coincidence. Still doesn't solve the main problem.

Hope that clarifies things and you notice that we do care.
Regards,
Stefan

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