TOPIC:

IMPORTANT - SUPPORT REACTION TIME & MORE 7 years 11 months ago #100890

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  • lennerd
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FREE FORUMS:
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  • Answers from the Staff as time allows

SUBSCRIBER(Club) FORUMS:
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If you are a customer please make sure that you use the subscriber forum to get answers according to our terms here:

Subscription Plan Terms and Conditions

If you have a pre-sales question please use the pre-sales box (bottom right on each page of crosstec.org).

Support requests left in the pre-sales box or other crosstec email adresses won't be answered !

Reaction time for customers is usually within 24 to 48 hours. You will receive adequate and professional answers to each of your support requests but there is no guarantee on reaction times. Under certain circumstances (weekends, public holidays and heavy workload), there might be delays. If communicating with our support, make sure your email address given to support is correct and check your spam folders if answers seem overdue.

Support languages:

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included in support:
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  • General usage help

NOT included in support:
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  • Consulting
  • Fixing of 3rd party caused issues


Thank you for your understanding!
Regards,
Stefan

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