TOPIC:

Not getting admin notification of submitted form 4 days 5 hours ago #261730

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  • Jdwelch
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I have two forms on my site. welchattorneyservice.com. I set up "Service Request" last year and it has been working fine. This year, I setup "Efiling", by copying "service request" and making changes to elements. The form works fine and saves to database so I can see in Manage Records, but it does not mail notification when form is submitted. The first form "Service Request" does. I have double checked mail back, admin mail settings and they are the same.

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Not getting admin notification of submitted form 4 days 3 hours ago #261732

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  • Mirec
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Hi,

could you please check the below steps for ADMIN email:

1. Have you defined a default email address in Components > BreezingForms > Configuration?

2. In the form's properties, have you checked the MAIL NOTIFICATION box and (if sending to an address other than the default email address) specified the MAIL RECIPIENT(S) in the next field?

3. In the form's properties > Advanced tab > More Options > Admin Email tab, is the Email set to default or custom? If it is set to custom, have you added labels and values.



FOR EMAILS TO THE USER

1. In the Advanced tab of the text element where the user enters their Email address, have you checked the "Mailback" checkbox?


2. In the form's properties > Advanced tab > More Options > Mailback Email tab, is the Email set to default or custom? If it is set to custom, have you added labels and values.


And please, check your SPAM folder in your email.

If you need more help, let me know!
Regards,
Mirko

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