TOPIC:

Contact form no longer sending email. 8 months 2 weeks ago #240607

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Hi all. Hope you are well.

I have just recently noticed my contact form at www.swcx.org/en/contact is either no longer sending an email or the email it is sending isn't arriving.

I have checked the recipient email addresses and they are able to both send and receive

Help appreciated,

Marcus

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Contact form no longer sending email. 8 months 1 week ago #240610

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Hi,

can you please check if there is a record arriving in the record manager?

If not, then please check if the form is running as an article, using the BF content plugin. If it is, then please turn off the joomla cache temporarily to test if it changes anything. If it does, then I might have a solution for you to keep caching enabled but still fixing the form.

If it is not about caching, please check if your site is sending emails in general to the specified email address. Good test would be using Joomla's built in contact form (not the email test from the joomla settings).

Regards,
Markus

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Contact form no longer sending email. 8 months 1 week ago #240621

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Can you please check if there is a record arriving in the record manager?
There were no record for that form EVER. So I created a new one from the sample template and this one does leave a record in the record manager.

If not, then please check if the form is running as an article, using the BF content plugin.
Correct, this is how they are running. within an article, called up as a module.
{loadmoduleid 224}

If it is, then please turn off the joomla cache temporarily to test if it changes anything. If it does, then I might have a solution for you to keep caching enabled but still fixing the form.
Joomla cache was on progressive, turned it off. still no emails received (to any address I try)

If it is not about caching, please check if your site is sending emails in general to the specified email address. Good test would be using Joomla's built in contact form (not the email test from the joomla settings).
What is the built in contact form? this bit sounded simple but I cant work it out ;/

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Contact form no longer sending email. 8 months 1 week ago #240622

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Oh, I'm getting this from the Global Config...
Send Test Mail

Notice
Could not start mail function.
×
Error
Test mail could not be sent.

site is running PHP version - Managed PHP version (currently PHP 7.3)

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Contact form no longer sending email. 8 months 1 week ago #240633

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Hi,

since records arrive in the record manage it is rather not a caching issue.

But your most recent post is important as it seems Joomla as a whole cannot properly send emails already.

Are you sure you were setting it up correctly in the Joomla config?

I know I asked you not to use the test in the config, but that was because it very oftens shows it does work while it doesn't for extensions (like the built-in contact form).

If it doesn't work in the Joomla config already, like in your case now, then the problem likely occurs due to that and should be fixable by setting it up correctly.

Please let me know how it went!

Regards,
Markus

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