form page giving "404 page not found " error to some users

  • khalid.cdq
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khalid.cdq created the topic: form page giving "404 page not found " error to some users

Hi there,

I am facing this issue for a while now. Some users complain that they get the "404 Page not found " error for the Forms page on my site. While it is showing ok for me on mobile and PC but some people in another city getting the error. This has happened several times in the past on and off. What can be the reason and how to resolve this.

The URL is:
http://www.adamtravel.com.au/hajj-2020-cheap-special-packages/hajj-2020-registration-form

Thanks
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mihaela replied the topic: form page giving "404 page not found " error to some users

Hello,

Do you maybe have a ContentBuilder view connected to this form?
If you have, the permissions set in the view might be the cause of this issue.

Regards,

Mihaela
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mihaela replied the topic: form page giving "404 page not found " error to some users

Hello again,

No problem, I will explain this a bit more.

ContentBuilder is our separate component like BreezingForms, but it can be integrated with BreezingForms.
If you are using it, you should have ContentBuilder listed in Joomla > Components menu. There, under Views, you should have a view connected to your form.

Let me know the result after you check this.

Regards,

Mihaela
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khalid.cdq replied the topic: form page giving "404 page not found " error to some users

Thanks Mihaela,

I checked and it doesn't have any ContentBuilder.

Thanks
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khalid.cdq replied the topic: form page giving "404 page not found " error to some users

Hi,

I am still waiting for your response. Thanks
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