TOPIC:

Email notification 11 months 2 days ago #237786

  • Topic Author
  • Alioune
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  • Fresh Breezer
  • Fresh Breezer
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Hello team Crosstec.

I come to you because this is few days that i m trying to configure the custom email for a website and it seems impossible.
I ve done it like documentation but no way .

My default email is the same domain as part of my website,
if i check default email, the emails are sent to administrator and client but custom email cannot be send.
WHY ?

Please any support will be very appreciate you are my last hope. i'm using breezing form lite built 931

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Email notification 11 months 1 day ago #237792

  • mihaela
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  • Developer
  • Developer
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Hello,

I'm not sure what might be causing this.

Please check whether there are messages in the Spam folder for the email address that is not receiving emails.

Can you please try setting up a different email address from the one you are using?

Also, please try to disable the "Content - Email Cloaking" plug-in to see whether that changes anything.

Regards,

Mihaela

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Email notification 11 months 1 day ago #237799

  • Topic Author
  • Alioune
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  • Fresh Breezer
  • Fresh Breezer
  • Posts: 2
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Hello MIHAELA tanks for replying

I've desabled the "Content - Email Cloaking" but the problem persist.

I really don't understand what can cause this issue

any help will be appreciated

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Email notification 10 months 4 weeks ago #237834

  • mihaela
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  • Developer
  • Developer
  • Posts: 3128
  • Karma: 105
  • Thanks: 415
Hello again,

Did you try with a different email address?

Also, please check this article crosstec.org/en/support/online-documenta...cations-problem.html since changing the settings might resolve your issue.

Regards,

Mihaela

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