Signature Element: Performance problem

  • rd
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rd created the topic: Signature Element: Performance problem

Hello,

there is a heavy performance problem with signature elements in our form.
The form is used by our workers on location to gather information regarding a construction site. The response time of the signature field is so slow that we are not able to use it.
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I set up a test form with 6 signature elements and on this form everything is fine.
Please may I ask for help?

Thank you
Rolf
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  • rd
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rd replied the topic: Signature Element: Performance problem

Hello,

ups, I forget to tell you which form and where ..
the form is named "Fenster". Create a new one "Neu". Then scroll down until you see the section "FENSTER 1". There open the section "Maße" by klicking on "einblenden". here you find the first Signature Element. We have up to 20 sections "FENSTER". In each section there is a signature element.

Regards
Rolf
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MarioPuco replied the topic: Signature Element: Performance problem

Hey there,

Yes it's certanly noticable how everything slows down once you have 5-6 signature displayed.
This might not be related to signature element itself but maybe DB fields might need some additional indexes.

This did help for one of the users with very simmilar issue like yours so if you can please look into it.

crosstec.org/en/forums/37-contentbuilder....html?start=6#217677

Let me know if it had any effect after you added these indexes.

Regards;
Mario

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rd replied the topic: Signature Element: Performance problem

Hello Mario,

thank you for your feedback.
we add them but unfortunately without any effect.

I did a test to see if it could be a wifi or cellphone connection problem. But you can turn your phone into flight mode and still you are able to scribble into these signature elements.

Any Ideas?
Regards
Rolf
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MarioPuco replied the topic: Signature Element: Performance problem

Hey,

Still waiting on Markus to get back to me.
Sorry to keep you waiting :(

He will surely have more suggestions on how to possibly resolve this.

Regards,
Mario

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rd replied the topic: Signature Element: Performance problem

thank you for keeping me informed ...
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